Reviews

3/10

I called Anta to perform a emergency excavation outside a coach house to find source of main drain clog. They responded quickly and were onsight in an hour. They dug a 3 foot hole, cracked open the clay/cast iron pip a few inches from where is exits the coachhouse. After trying for 45 mins to uncling using a snake they decided that the pip was collapsed and recommended running a new main line for $10,000, on top of the $1,800 for work completed so far (3 foot hole in interlocking driveway, hole in main pipe, and no solution). Also, the hole they made in the pipe is in a difficult location in fix. I called in another company for a quote, and they decided to try to clear first. They were successful after flushing the system and cutting through some thick roots. They also discovered that running a new line wouldn't work since other systems in the house were connected to the drain that was assumed collapsed. Cost to fix with second company, $1500. pros: Anta was quick to respond to call cons: Quick to give up & quick to want to upsell more expensive solution.

Approximate cost of services:
$1,800.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 5 people found this review helpful.
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Company Response

Thank you for your review,
It was quite a challenge to assist you in your unique situation at the tenant’s house. Due to a lack of access to the drain system, our technicians did everything to avoid damage to the property you’re renting out. We accepted full responsibility of your plumbing using our and knowledge and help you as much we could. It takes a lot of experience to find an underground pipe outside with no information available of where the pipe can be. Without this experience, we would have simply wasted time. We did everything to making the blockage release possible. As you mentioned, they spent an hour just trying to do that. Oftentimes, all it takes to release solid blockage is to come back the next day and try again, simply because the roots were previously disturbed.
Mind you, roots located in the drain are not a one-time snake solution. The pipe must be removed and replaced entirely to avoid any future problems. To have it done properly, we have to give you an accurate quote to allow you to think about it. You mentioned that another company snaked your line for $1,500. Just be warned that they will grow back. Our main objective was not only to give you a short term solution, but also increase the value of your house and give you peace of mind. Snaking is not the solution.
The quote to replace the pipe and build a new drain system included the price of $1,800, this would have also been considered an investment toward any bigger projects that you accepted to start. Another company just made $1,500, but the problem will still come back eventually. It is important for us to understand that you as a client misunderstood our intentions. For us, it is important for our customers to keep their property value at its height.
If you decide for a more permanent solution to your current problem we would be more than happy to advise you on the most appropriate next steps.
Thank you, AnTa Team with care!


First Review

10/10

We live in the Beaches so there are some old, massive trees that loom over the neighbor and our houses. Eric was called into to trim the neighbors tree and while there helped quickly remove a tree that was threatening to damage my foundation. He did an outstanding job and cleaned up all the debris afterwards at a fair price. Will probably call again for future needs. thanks,

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
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Company Response

hi,
Thank you for taking the time for leaving this review.
Mike Panton
Panton’s Tree Service
Pantonstreeservice.ca
Or check us out on Instagram
@pantonstreeservice
647-468-0204


First Review

9/10

These are my go to guys for whenever I need a disposal bin. I've got through 3 home renovations and have used them every time for getting rid of everything from soil to household reno materials. Their smaller trucks are able to get through the tight corners of the downtown laneways and drop the bins off where I needed them.

Approximate cost of services:
$250.00
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10/10

We wanted a professional cleaner to goes through our house one final time before the open house and New Century staff of two were done our house in 3 hours. We were impressed with the quality and thoroughness of their work. We would use them on a regular basis, but we moved out of their coverage area.

Approximate cost of services:
$300.00
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Company Response

So very happy to hear that the cleaning turned out super - our crews pay special attention to all details, they work very hard and it makes them extremely happy when customers are happy with their work.

10/10

We needed to remove a structural wall between the kitchen and dinning room. Orlando and his crew took on the work after we provided the engineering drawings. Once we opened up the walls, and prepped for the footings there were a lot of complications, which Orlando helped us resolve, which included helping out with the revised drawings. While the project took longer than expected, they kept the project on budget. Even though we only used their services for the wall removal, we would probably use Estezos Estates for future, larger projects.

Approximate cost of services:
$12,000.00
3 of 3 people found this review helpful.
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Company Response

My Father Orlando is a great thinker on his toes! From all of us at Estezo Estates we thank you for your kinds words and wish for you the best!

10/10

We had just sold our house and the ductless air conditioning system was not functioning when the new owner moved in. On the hottest week of the summer, they managed to find the time to send someone down on short notice to address the issue. They showed incredible patience in dealing with the new owner while they diagnosed the problem. It took a couple trips because our system used non-standard parts, but they got everything up and running again. We'll probably get Novel Care to install the ductless system in hour new house.

Approximate cost of services:
$1,200.00
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Company Response

Thank you for taking the time out to write a review about our Company. I am pleased that the home owners were pleased, moving can be stressful enough let alone have to deal with AC problems. I am happy we were able to help them out. We look forward in doing business with both parties long term.
Sincerely,
Novel Care Inc

6/10

Needed to replace a short stretch (8 feet) of heating pipe in the basement. Original estimate for work was $1200, which was similar to other estimates from competitors. Final cost was $2700, which I received no warning while they were doing the work. Their hourly billing rate is really high, so when they had to make runs for additional parts, the price sky rocketed. There was additional follow up work, which they were quoting 7 - 8k. Ended up going with another plumber for much less. I won't recommend or use them in the future. Edit: After talking with the owner, we agreed that the problems stem from poor communication between the individual that did the estimate and the individual that did the work, as well the changes in the scope of the work were poorly communicated to me. We have agreed to return to the originally agreed upon price and refunded the additional fees.

Approximate cost of services:
$2,700.00
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Company Response

I am very sorry to hear about your recent experience with our services. We believe that open two way communication throughout the entire job is very important to maintain customer satisfaction. Of course, despite our best efforts, jobs do sometimes become more complicated than originally expected. I do remember there were some unexpected issues that our plumber had to resolve which caused this half day project to grow in size and scope. If it's okay with you, I would like to contact you to try to find some way to resolve this to your satisfaction.

Sincerely,
Jonathan Miljure
Leaside Plumbing & Heating Ltd