So far, I am very satisfied with the company response. I am working with Alissa and she is very cooperative and patient. After the first visit is done, I didn't see any signs of work done. I called Alissa and provided her my feedback, and requested her to find ways to let me see progress. She acknowledged the situation as she understood that I am new to this. I sent her pictures and she replied and explained to me how to find out the traces of work done. See attached photo as an example of fertilization. She even spent the effort the highlight the area, and sent me detailed email with instructions what to do to get best results.
This is still work-in-progress. The grass is not growing as it should, weak and thin, and there are lots of weeds. I will update my review at the end of the service.
- Company Response
Thanks Tarek, We welcome you to our company and look forward to working with you to bring your lawn back into shape. As long as you have some patience, partner with us and are willing to do your part of the agreement, together we will grow back your lawn into a green and healthy lawn you can be proud of. As you know, we are here for you to work with you through the process. Keep in mind it will take more than just a few months to get he lawn back into tip-top shape, but we will see progress along the way. If you have any questions, please dont hesitate to call or email us so we can help.