Jan’s Awnings was hired to install new railings and an awning on our deck.
We were very impressed with the workmanship and attention to detail the team employed when installing the multi angled deck. We have had many compliments when people see these new railings.
The new awning was a long time in coming (about 10 months). This was not the fault of Jan’s but rather a supply chain problem; however, Jan’s did not keep us in the loop and we would only find out what was happening when we contacted them. Over the ten months, we would contact them every few months only to be told that the material was coming (eventually). We were ready to cancel the awning and when Jan’s realized how frustrated we were, installation finally took place.
After it was installed, we realized the placement was incorrect. One third of the deck was uncovered while the stairs were covered. When we called a crew came out fairly quickly and remedied our complaint.
Now we love the railings and the lighted awning.