Irpinia Kitchens

Kitchen & Bathroom - Cabinets & Design
650 Mount Pleasant Rd., Suite 5 Toronto ON M4S
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84%

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Reviews by rating (past 12 months)

Reviews for Irpinia Kitchens

Average customer rating:
8.5 10 (30 reviews)

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10/10

Mater Ensuit Renovation

I just wanted to let you know that I received impeccable customer service by Stefanie! I knew what I wanted but wasn't able to find it ready-made and I was frustrated. A friend suggested I tried Irpinia. After explaining to Stefanie what I was looking for, in less than 5 minutes she showed me wonderful materials and details and it was love at first sight!
She made a sketch. Since the product was being custom made I had to wait few weeks for the vanity to be ready. The wait was well worth it and the finished product was exactly what I was looking for.
Stephanie was exceptionally helpful, prompt, and has excellent attention to detail! Irpinia craftsmanship is evident in the end result.

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Company Response

Thank you for your message! Stefanie is an amazing talent and part of an amazing team of designers. We are very pleased that you had such a wonderful experience.

Paul Vine in North Vancouver
Paul Vine in North Vancouver
1 review Vancouver, BC
4/10

282 days without a kitchen without any fix in sight

Update March 27 2019: Review pending the completion of our high end kitchen that was due end of January 2018.
We look forward to posting and honest documented review once we received the Kitchen we paid for.

Review has 1 previous version
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Company Response

This is an ongoing project and we look forward to an amicable completion.

Private User
Private User
Private User reviews Toronto, ON
2/10

Kitchen and Ensuites throughout home

We purchased a new home in which Irpinia was the company used by our builder. Although the price to upgrade our Kitchen cabinets was far beyond what we would pay to replace our kitchen after closing, we decided to upgrade through our builder trusting the company's fine reputation. Sadly, we paid over $80k only to be left with a very disappointing and frustrating experience. Some of our issues are cabinet panels not matching, cabinet finish marks, scratches, dents, and chips easily. Some panels are warping and inconsistent staining noted. Designer glass inserts scratched and pitted. The owner came out to view our concerns and assured us he would resolve the issues. Over a year later and only some minor issues have been addressed. Terrible customer service. Company has changed ownership and is clearly not being operated with the same high standards. We are presently dealing with Tarion to address all outstanding issues.

1 of 1 people found this review helpful.
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Company Response

We always review and address all customer concerns with the utmost importance and treat every issue with the highest standards in customer service. Our company made many visits to this site after completing the kitchen installation and receiving a signed completion certificate from the customer. We completed every warrantable service swiftly, however were asked by the customer repeatedly to return to site to rectify non-warrantable issues. Out of goodwill we attempted to rectify several of these issues that were perfectly within highly acceptable standards, however after almost a year of servicing this customer's requests, we could not continue to repair non-warrantable services out of good will. We are genuinely disconcerted that this customer did not have a better experience with us, however we always try to put our customers first and stand behind our actions and our company values.

Private User
Private User
Private User reviews Toronto, ON
8/10

Bathroom counter and cupboard

Joanna was a pleasure to work with and the final product was as planned and well manufactured and installed. Internal communications within the company could be better. Overall happy customer.

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Company Response

Thank you for your review! And thanks for the feedback. We are always looking to improve in every aspect of our business. Thank you for choosing Irpinia!

Vivian & Nick in Old Toronto
Vivian & Nick in Old Toronto
1 review Toronto, ON
10/10

Wall unit cabinet

Very happy with Irpinia. Ami K was wonderful. She met all of our needs even for a small wall unit. The service from start to finish was spectacular. Thank you Irpinia!!!!

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Company Response

Thank you Vivian and Nick for this wonderful note! We are always striving to create the best customer experience possible. Thanks again for working with us.

Suzanne in Mississauga
Suzanne in Mississauga
1 review Mississauga, ON
10/10

Condo Kitchen Renovation

Irpinia designers created a beautiful plan for a kitchen/pantry for my condo. I received excellent priority service on a tight time line. The designer spent many hours developing and reviewing plans, adjusting to my preferences. The final product was a stunning, modern, ergonomically functional kitchen, with custom installed appliances. The installation and warranty service are excellent. My kitchen looks as beautiful 4 years later as the day it was installed!

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Company Response

Hi Suzanne! Thank you so much for your review. Trend-setting design, high-quality products, on-time delivery, and providing an overall excellent customer experience are what we value most at Irpinia. We are so happy that you had such a wonderful experience from start to finish.

Anthony from Toronto
Anthony from Toronto
5 reviews Toronto, ON
10/10

Kitchen & Bath reno

We used Irpinia for our kitchen and bathroom renovations and were completely satisfied with their work from start to finish. Lynn was fantastic at helping us with the project design down to the last detail. The quality and finish of our cabinets was exceptional. They have highly experienced installers which is very important. We were especially impressed by the level of customer service after the installation. Overall, a highly professional company to deal with and we were very pleased with the experience. We would highly recommend Irpinia.

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Company Response

Hi Anthony! Thank you for this review! Our designers are some of the best in the world, and when they are recognized by our customers, there is no better honor. We hope you enjoy your space for years to come.

Private User
Private User
Private User reviews Toronto, ON
10/10

Kitchen Renovation

Worked with Lynn... her spacial awareness and use of complimenting colours turned our kitchen into an absolutely wonderful and elegant location complimented with a stunning island piece.

The old saying "you pay for what you get" really applies here. You get quality, delivery and excellent installation. There is no nickel and diming and any issue is resolved without the old "it will cost more".

Highly recommended!

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Company Response

Thank you for your glowing review! We make sure that we go all the way for our customers and make sure that the finished product is as high quality as possible. Thank you for sharing our passion. We wish you the very best!

Private User
Private User
Private User reviews Toronto, ON
10/10

Kitchen renovation

Give Irpinia your ideas/wishes of a dream kitchen and they will make it happen . We did a total gut (down to the studs) and told our designer (Lynn - who was awesome) what we wanted. Lynn thought of everything. We do a lot of Asian cooking and she made a special place in our drawers and cabinets to store our chopsticks, rice containers, cooking oils/sauces/ etc.

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Company Response

Amazing review! Thank you! Quality is important, but we feel functionality is just as important. Our designers make sure that the finished product works as well as it looks. We are so happy you got your dream space. Enjoy!

Kotsy House  in Aurora
Kotsy House in Aurora
1 review Aurora, ON
10/10

New Kitchen/built-ins/media centre

We recently completely finished our walk-out basement c/w kitchen , home theatre room, bedroom, bathroom etc and had Irpinia Kitchens design and build all of our cabinetry.

The attention to detail and build quality was superlative.

I would recommend Amy to anyone looking for a beautifully designed kitchen and/or living space.

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Company Response

Thank you so much for choosing Irpinia. Attention to detail is extremely important to us, so we are honored when our customers notice.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Irpinia Kitchens

Irpinia Kitchens has been recognized since 1960 as North America's premium luxury brand in custom cabinetry and mill-work manufacturing. Irpinia is known for exceptional customer service, on-time delivery and for manufacturing consistent, high quality product, with the fewest deficiencies in the market. Irpinia Kitchens focuses on being on the forefront of all the upcoming trends, bringing European flare to the North American market. We manufacture all of our products in Canada and ship throughout North America.

CATEGORIES
Kitchen & Bathroom - Cabinets & Design
WEBSITE
http://www.irpinia.com
YEAR ESTABLISHED
1960
NUMBER OF EMPLOYEES
150
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.