The good: the guys that moved my things, did so at a fairly quick pace. This was the reason I gave 3/5 for how satisfied I was with the company.
The bad: everything else.
I was promised a 26' truck with 3 movers at a specific time (with 5 wardrobe boxes). A 24' truck arrived with only 2 movers - and they were 30 mins late (and only brought 2 wardrobe boxes).
(I had told them ahead of time that everything wouldn't fit in a 24' truck as I had moved fairly recently - and it didn't all fit. I had to move things on my own driving back and forth after the fact.)
Then when they moved the items to the destination, but before they unloaded, they demanded payment in full or they would not unload the truck. I was feeling quite nervous at this time as they could have left with my posessions as well as the cash, so we had someone stand guard near the truck.
They damaged a wall at the entranceway, they damaged a dresser and they broke an antique dining room chair. Do they have insurance? They claimed they did. Can you make a claim? No. I tried to contact the staff several times via email and also via online chat and no one ever responded to me.
Please take care when you make a decision regarding the company that moves your posessions. An extra few dollars could save you a lot of stress and disappointment later on.
- Approximate cost of services:
- $900.00
- What could this company do to improve their services?
- The company should abide by written agreement. If damages are incurred, the company should make right on those. The fees should be requested/paid when the job is complete. No one should threaten to leave with your posessions at the halfway point.