Unfortunately I paid for lawn care service with this company and they fail in most categories.
Product - the weed control product they use is OK at best, but has not removed the crabgrass and clover in my front and backyards. Did not notice much improvement (or a "greener" grass) with the fertilizer they use.
Service - I found they were always a few weeks late in coming from the get go, not arriving until May for first fertilizer and weeding. They also refused to enter my backyard once due to a few "poop" left from my dog. Give me a break!
Bad service overall
Service - very poor.
1) Fertilizer application had burned two sections of grass that I had to repair with sod/grass seed at my own cost. They overapplied or otherwise were careless with the applications on more than one occasion.
2) They refused to service my back grass on one occasion due to their being a few droppings of my dog's poop on the gravel run at the side of my house. I received a nice note telling me to "clean up poop". This was mildly offensive as I would have assumed they could have easily walked around it and otherwise consider minor things like this as part of assigned duties while working in residential lawn care. They did come back the next week, but this is very poor service in my opinion.
3) Late or non-service - they seem to be chronically "behind" the schedule for applications. I just called to find out that my fall fertilizer, overseeding and aeration will be done in "a couple of weeks". Today is Oct 14 and fall started over 3 weeks ago. Overseeding the lawn should be done in September, certainly not the end of October as any germination will now not likely survive the winter. Also, company advertises "season-long weed control" - last time their were here was August 8 (Oct 14 today), so they have not visited for over 2 months. Sure, I could have called to remind them but I'm busy and should not have to, so was good thing I do my own weed control (and overseeded myself)... So what am I paying for?
Will not use this company next year.