I have always supported our local Canadian businesses. But it upsets me when the local businesses don’t care about their customer’s purchase experience or customer services.
My interior designer, Jane from This staged house and I bought a dining room table, 8 chairs and an antique drawer from Home style back in July 19th. They promised to deliver the furniture within 6-8 weeks from the day of purchase. The table was supposed to be custom build by a Quebec base company.
Eight weeks later, I called Home style to follow up on my purchase and was told by the person who I think is the owner, Evan that the furniture should be here any day now. On the ninth week, my interior designer Jane called them and she was also told any day the furniture should be here and that he will follow up with the manufacturer. By the 11th week, my designer calls again and they disrespectfully tell her that they no longer will speak to her about the status of my furniture and only will answer my calls. So I called Evan and I was told that the furniture will be here any day. Long story short, by the 13th week, frustrated with the entire experience and the run around, I called Evans again and asked what is going on and that’s when he informs me that the manufacturer hasn’t even made my table yet. He promised to chase them and find out when the table will be ready. On Wednesday of the 14th week, he called me to tell me that my furniture was shipped out to me and will be at my place on Monday or Tuesday. Monday he called me to inform me that the furniture will be delivered on Tuesday at around 2 to 2:30 pm. Happy that I will finally get the furniture I bought months ago, I take time away from my work and stayed at home waiting. I waited and waited and by 4:30 pm I called Evan and he said “Oh, you are the last delivery so by 5 pm they should deliver your furniture. His company owned delivery personals didn’t deliver my furniture until 8:15 pm. Just to be sure that I’m not being unfair to them, I asked if they were stuck in traffic and they said that they were NOT and that they came from another client.
I really hope I was the only person who had a bad experience with these guys but their nonchalant attitude towards my order status tells me I’m not the only on.
I will not recommend this company only because, all it would of took to keep me happy was to get a message from the company telling me, when I was going to get my stuff. The truth about why I wasn’t gonna get my table. Why the run around? The worst thing you can say to a client who is waiting for their product anxiously is “it will get here, when it gets here”. Not Cool!