Nu Stone Transformations

Formerly Granite Transformations
Countertops
513 Speers Rd Oakville ON L6K 2G4
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Countertops
Nu Stone Transformations
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64%

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Reviews for Nu Stone Transformations

Average customer rating:
6.8 10 (42 reviews)

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Keith In Mississauga
Keith In Mississauga
3 reviews ,
10/10

New Kitchen countertop installation.

Granite transformations took our order for a new kitchen countertop and executed the installation in approx 4 hours as per the agreed schedule.The job was top notch as the measurements that they had taken were perfect!

2 of 2 people found this review helpful.
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Heritage1941,  Oakville
Heritage1941, Oakville
1 review Oakville, ON
3/10

Kitchen Renovation

Our condo apartment had a very small, out of date kitchen. We contracted Granite Transformations for both cupboards and counter because the showroom products looked excellent and their price was much better than competitors. What followed was something of a nightmare.

They arrived to do the cupboards first but were unable to complete the job because they had forgotten to order the end panel for the corner section; similarly someone had forgotten to order the glass for the cabinet doors. So we had to live with half a kitchen for the next 3 weeks. They guarantee their products for 10 years but within a week, 3 of the 4 drawer fronts had fallen off. They did eventually come (3 weeks later) and complete the work.

We chose their 'overlay' counter because they assured us that it was indistinguishable from solid granite and was much cheaper. When the counter was completed however there was a very noticbale seam in a very obvious place, right next to the sink. In addition their was no corresponding seam on the edge so that it was obvious that it was not a solid piece of granite. When we complained about it they sent two of their senior people to look at it. We were told that with our shape kitchen a seam was unavoidable and that they were unable to make it look like solid granite on the edge for 'technical reasons'. When I asked why we weren't told this in advance so we could discuss our options we were told 'we expect customers to do their homework'. Not exactly the kind of customer service we expected. In the end all they would do was tint the seam with a black stain.

Be aware that the counter installation is extremely messy and leaves a fine layer of granite dust everywhere. Fortunately they were able to cut it in our sun room so that it was contained. They did vacuum the area when they'd finshed but they did not clean up the considerable mess in the hallway outside our apartment. We received a complaint from the building super and had to clean it up ourselves.

If you do decide to use Granite Transformations they will bill you in 3 payments, initial deposit; second payment when materials are ready and the final payment when the work is completed. If you use a credit card for the deposit, they will automatically bill your credit card for the second and third payments - your approval is not required. For the cupboards they did not take the final payment until we were satisfied with the work but the final amount for the counter was taken before we even had time to voice our dissatisfaction.

We would not use or recommend Granite Transformations because of the problems we encountered but if you do make sure you pay by cheque not credit card.

4 of 5 people found this review helpful.
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Company Response

I was sorry to hear of this client's dissatisfaction with our products and services. While we strive to do every job perfectly, inevitably errors do occur occasionally. When they do, our goal is to correct them right away. We have done over 4000 countertop and cabinet installations in our seven years in Oakville and pride ourselves in our workmanship. I am sorry that we did not meet this client's expectations.

Tracy Maxwell
Sales Manager
Granite Transformations, Oakville

Gloria in North Toronto
Gloria in North Toronto
2 reviews Toronto, ON
10/10

New Kitchen Countertop

Our kitchen has been given a wonderful facelift. We are very pleased with the end result and with the professionalism and competence of those working on our project. They did have to return to adjust the fit around the oven that had been hooked up after the initial installation and did so promptly. They provided the plumber to unhook the sink, oven, etc. Some homeowners could have done this on their own. A good product, well installed.

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Cristine in North York
Cristine in North York
2 reviews North York, ON
9/10

Granite counter

The design consultant, Pete was very professional, went out of his way to assist me and was very accessible.
I was very pleased with the service received from the inital consultation to the final installation.
It was worth every penny and now I have a brand new kitchen!

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Connie in Richmond Hill
Connie in Richmond Hill
1 review Richmond Hill, ON
10/10

Kitchen counter-tops installation.

Granite Transformations are extreme professionals. From sales right through to the finished installation. Polite, timely, excellent craftsmanship & product, true to their word, SERVICE! What a rare pleasure!

My husband & I thrilled with our new, recently installed kitchen counter-tops. What a difference it's made a to our home. We have been pleasantly surprised by a truly exceptional company & product.

Sincerest thanks to Pete & all at Granite Transformations for our beautiful kitchen. We would definitely use you again & without hesitation recommend your service to anyone. Nice doing business with you.

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Clare from Mississauga
Clare from Mississauga
1 review Toronto, ON
8/10

Countertops in Kitchen and Dining Room bar

The countertops were delivered and installed quickly and efficiently. They are beautiful! However, as a part of the package, it was necessary to bring in a plumber to install new sinks (also supplied by Granite Transformations), and re-attach waste disposal unit below the sink following their installation. This additional work was not 100% as the disposal now leaks a bit. Furthermore there was some electrical work (removing and reinstalling lighting beneath cabinets) that was not identified at the time the work was being assessed for pricing by the sales rep. This electrical work was done satisfactorily by the homeowner but probably many less handy homeowners would have had to afford one or two extra visits by an electrician and so more unplanned cost of the project.

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CeeDee from Thornhill
CeeDee from Thornhill
2 reviews Toronto, ON
10/10

Kitchen renovation

I saw this company's products on a TV show so I went online to see what they offered. We were doing a kitchen renovation but didn't want to spend too much. We chose to have their Rocksolid Granit installed right over our existing counters. This saved a huge expense of removing and disposing of old counters. The new surface has look of granite but is nonporous and never needs to be re-sealed so the upkeep is even better than granite plus it is a fraction of the cost. We also had their glass mosaic slabs installed over our tile backsplash. Again no mess of removal and very quick installation. Everyone from the company was good. The person who did the measure and the installers all came when they said they would and had the job done exactly on schedule. They also cleaned up the job site really well so there was minimal mess. Our kitchen was transformed.

2 of 2 people found this review helpful.
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Deb from Mississauga-1266
Deb from Mississauga-1266
1 review Toronto, ON
10/10

Granite Countertops

They were extremely helpful and accurate. The top fit perfectly and the product itself is excellent. The countertop is hard-wearing, does not watermark and is very simple to keep clean. The pricing is excellent, far cheaper than traditional granite, better wearing and they will install over your own countertop. I plan to have a secod bathroom done now.

1 of 1 people found this review helpful.
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Elizabeth Rand Watkinson
Elizabeth Rand Watkinson
4 reviews Toronto, ON
10/10

kitchen and bathroom countertops

I've installed countertops from Granite Transformations in the kitchens and bathrooms of my last two homes and I'm totally smitten with how their products look and perform. I also recommend them to all my clients. Their contertops are made using real granite stones of a uniform size that are mixed with a polymer so that the final product is only 1/4 inch thick. You can have it installed right over your existing countertop, you don't have any of the maintenance hassles of slab granite (namely regular sealing), and it's about 30% less expensive than slab granite as well. Personally, I wouldn't use anything else for countertops.

1 of 1 people found this review helpful.
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Jean from Mississauga
Jean from Mississauga
1 review Toronto, ON

First Review

10/10

countertop

More than excellent. My counter cracked. They stand behind the product. It was replaced at no cost to me.

1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Nu Stone Transformations

A fusion of granites provides a countertop that fits on top of your exsisting without having to remove or dispose of your existing countertop. Our stone is heat, stain, and scratch resistent, and unlike ordinary stone, never neds to be sealed. A maintenance fre surface to last a lifetime! Ad ...
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