Nu Stone Transformations

Formerly Granite Transformations
Countertops
513 Speers Rd Oakville ON L6K 2G4
Write a Review
Write a Review
HomeStars
Countertops
Nu Stone Transformations
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

64%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Nu Stone Transformations

Average customer rating:
6.8 10 (42 reviews)

Sort by

Jo in Cabbagetown
Jo in Cabbagetown
7 reviews Toronto, ON
9/10

Kitchen countertop

This installation was to cover existing countertop using the same sink and faucets.
They were here on time and I am very pleased with the new countertop it look great.
I had asked them to co-ordinate the plumber but in the end arranged for my own at half the price he quoted to remove and replace the sink.
The work was done in a day and everybody from the etsimator to the 2 men who actually installed were very nice and left no mess.

Was this review helpful?
Petra Ashton in Burlington
Petra Ashton in Burlington
1 review Burlington, ON
10/10

Counter Top

Renew your exiting counters with granite. The product overlays over existin counters, no removal of cabinets. Looks great, lost of choice. Easy installation on top of your present countertop. ham ab

0 of 1 people found this review helpful.
Was this review helpful?
selma schachner in Oakville
selma schachner in Oakville
2 reviews Oakville, ON

First Review

10/10

Kitchen counter top

The job took only one day. They were neat and cleaned up after themselves. There was no disruption in the house. I was so pleased I referred my sister-in-law and received a $100 for the referral. I really like the way it looks and there is no maintenance involved.

Was this review helpful?
Susan & Gary in Oakville
Susan & Gary in Oakville
1 review Oakville, ON
2/10

Kitchen Counter Renovation

Our experience with Granite Transformations was nothing short of a disaster from start to finish. This company has left us with a non-functional kitchen better suited to an empty-nester condo than to our four-bedroom house. Despite almost five months of discussions, we’re walking away virtually empty handed.

We received a call from the design consultant after signing the contract informing us that the price had been calculated incorrectly. We needed to throw in another $900 to get the countertops shown in our contract diagram. When we indicated that we’d go elsewhere, the company agreed to honour the original contract price.

As well as standard countertops, our kitchen included a 6.5 foot custom breakfast bar with cabinetry at one end. Despite the diagram attached to our contract clearly showing the length of the bar, the installers left us with a breakfast bar 10.5 inches shorter than the original. In short, a coffee bar for two where our family of four can no longer gather for casual meals since we can only accommodate two chairs.

Even our basic counters did not receive the seamless granite we were assured we would have. No problem was identified until the installers stood in our kitchen with half the installation completed. We were then advised that they were unable to install a seamless countertop without removing the built-in cabinetry flanking our fridge. Unfortunately, they indicated that they were unable to reinstall it properly afterwards. With the other side of our kitchen already completed, we saw no real choice. We now have a tacky-looking seam in a visible area right under a window. The seam makes it immediately apparent that we’ve invested in a thin coating rather than in real granite. It was explained afterwards that the uninstalled product might break so it can only be installed seamlessly on an open-ended counter where it can be slid into place without bending.

The company’s position on these issues was that a script is always followed, everything is always discussed and therefore we must have approved it all. The templater had indicated where the existing counter had to be "squared off" but it was not discussed or made clear that the new counter was intended to end there when our contract diagram clearly showed what we were to receive. What it boiled down to, they said, was simply a case of miscommunication and thus they were not responsible. Notwithstanding, they were willing to offer us a 50% discount on the new cost of reconstructing and resurfacing the eating bar they destroyed. In summary, we write off the $1,500 we already paid for the useless one and give them another $750 to replace it with what we should have received in the first place.

Since we refused this offer, they agreed to a rebate of $150 ostensibly to cover the cost of the materials we should have and did not receive. Of course, this does not include the facing, labour and whatever other charges were included in the cost per square foot when we paid for it. A rebate of $150 on a $6,000 investment is hardly enough to offset the loss of our functional kitchen, nor will it come close to covering contractor costs to fix or replace it.

If you deal with this company, pay close attention throughout the process and repeat the questions you’ve already had answered as the players keep changing from the consultant to the templater to the installers. Ensure that all understandings are documented with signatures every step of the way. Avoid using your credit card with payments tied to events. And make sure you know in advance if tacky seams will be required.

4 of 4 people found this review helpful.
Was this review helpful?
Company Response

It is very disappointing to us that the client feels this way about their experience. We do our very best throughout the process from the design consultant, to the template, to the installation, to keep our clients informed about what we will be doing, especially if there were any amendments being made.

We have glowing reviews from thousands of homeowners and we have installed over 6000 countertops in the GTA alone. We feel that we went above and beyond to try to satisfy this client (as we do for all of our clients!), and truly wish we could have reached a fair and amicable resolution for both parties.

Granite Transformations wishes Susan & Gary all the best.

angell in Oakville
angell in Oakville
1 review Oakville, ON
10/10

Brand new kitchen counter

We were redoing our kitchen and orignally considered granite counter tops, heard about Granite Transformations which offers a product which is stronger and cheaper than granite. The product is heat resistance, scratch resistant and stain resistant. We saved between $2,000-$4,000. on this granite by-product.

They came and measured and installed in the same day and we are thrilled.

0 of 1 people found this review helpful.
Was this review helpful?
Annemarie in Oakville
Annemarie in Oakville
2 reviews Oakville, ON
10/10

New countertop

Our new house had old laminate countertops and we were missing the granite we used to have. We found this product and are thrilled with the results. A new countertop was expertly installed over the existing one very quickly and it looks great. It is tougher than granite and can withstand heat and needs no maintenance.

1 of 1 people found this review helpful.
Was this review helpful?
Dave & Shelley - Oakville
Dave & Shelley - Oakville
1 review Oakville, ON
9/10

Kitchen renovation

Not only was the finished product great, the tradesman were polite, punctual, considerate, and respectful of our needs. We were always informed of what was going on. Great Follow-up! We would recommend Danniel and Granite Transformation to everyone.

1 of 1 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Nu Stone Transformations

A fusion of granites provides a countertop that fits on top of your exsisting without having to remove or dispose of your existing countertop. Our stone is heat, stain, and scratch resistent, and unlike ordinary stone, never neds to be sealed. A maintenance fre surface to last a lifetime! Ad ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Countertops pros in Oakville?