After having another company attempt restoration after a basement flood in our home, Troutner came in and completely took over. They removed the carpeting from our home to dry it out - which since it had been sitting over a wet padding for several days was not expected to work out. The team was extremely professional in carrying out all the work involved. They provided us with a carpet dealer to replace what we had, took care of all the repairs, as well as opening up behind the walls to check for mold. Their sub-contractors were all extremely capable and professional as well. They completed the job with minimal disruption for this type of job, as well.