We were lucky; we ordered our shutters in Oct. and they arrived Dec. 1st. When we called about some installation questions, we were informed that Netshutters was out of business. This is quite recent. Gulfcoast International Products, Inc. are the manufacturers of our shutters and they were able to bring up our order, so maybe they can help you. Their # is 866-247-1902. Let us know how you made out!!