Drain Works Plumbing

Jeremy and all the members of the team made a difficult situation easyer. They took care of my drain problem, efficiently and professionally. I would recommend DrainWorks to my friends.

My bathroom sink was chipped and needed to be replaced. I purchased the replacement sink and called Drainworks because their reviews in Home Stars were so good. I received a quote and agreed to the installation of the new sink plus the reinstall of the existing faucet. Part way through the install, I was told that the faucet was rusted and could not be reinstalled. I had not planned for this and was therefore unaware of faucet prices. Since the work was underway, I felt that I had no choice but to agree to purchase a replacement faucet from Drainworks.
The service phone call was well handled and Drainworks called to verify that I was ready for the plumber to arrive. The plumber was very pleasant. There was one small issue with the install and, the next day, the plumber agreed to return in the future to fix it.
Several days later, I was in a RONA store. They carried what I feel is the same faucet - looks exactly the same and the manufacturer is the same. The big difference was that Drainworks charged me 545% of the price at RONA!
I wrote to Drainworks to complain. My letter was responded to within 30 minutes of the email delivery. Through several heated miscommunications - there was NO innocent party in these exchanges - we came to a mutually agreeable settlement.
Drainworks returned at a time convenient to me to repair the initial problem and to deliver my check.

I opened the yellow pages at 1:00 p.m. to find a plumbing company to resolve a couple of clogged sink drains - selected Drainworks as my first choice to call -- was happy with price quoted and requested a contractor come to my house to repair our drains in two bathrooms.

Mathew Achcinski arrived at 2:00 p.m. of the same day. He explained the procedure he was going to do, emptied the cupboards underneath the drain for both bathrooms, put everything back once finished and cleaned up! Not only was every drain operational, but it looked as if a plumber had never been there!! I am very happy with Mathew's professionalism and his great work! For any other plumbing problems I will definitely contact Drainworks.

Second day of March Break and already the garburator has been filled with who knows what. After about an hour of persistent coaxing Lou got it running. Even cleaned up everything under the sink and took away all the garbage. Hopefully the last visit over the break but if not, I know who to call. Thanks, great work.

Many thanks to Jeremy! He solved and fixed the problem very efficiently. The service was also friendly, despite it being 9:30 p.m. I would recommend Drainworks and Jeremy to others. Thanks again.

Had drain backup in our parking garage and called Drainworks. Jeremy Harris showed up within 1 hr. and assesed what needed to be done. The quote was submitted and the next day Lou Spada and the dig crew showed to start the work. They had the work done that day and the next day they came in and jetted the storm line in parking garage to clear the debris buildup and make sure all the sediment had been cleared. After this was done Lou sent the camera down and showed me that the line was completly cleaned. They even left the area cleaner then when they started. From my standpoint this was clearly a team effert and was conducted to perfection. Thanks to Jeremy & Lou for the EXCELLENT SERVICE!!!

Just wanted to pass on my recommendation for Drainworks. Mike and Eric were out to our house when we had a basement drain back-up. They took me through the drain line with the snake and were able to identify roots that had penetrated through the old clay pipe.

While we weren't thrilled about having to do the extensive drain replacement (60ft), it was necessary and no one better to do the work than Drainworks. They walked us through the process, answered our questions and provided clear estimates of their pricing structure.

Misha and his crew worked tirelessly for four days to get the job done, including some extensive work outside in the cold weather. Mike and Eric returned for the final inspection to make sure the job was done properly, which it was.

They were also helpful in going over paperwork for the City of Toronto rebate program. Definitely would recommend them to others. Thanks Drainworks for your professional work and attention to detail.

I wouldn't hesitate to call Drain Works again! Incredibly quick turn around time with a toilet problem and Lou explained everything he did, what he would do if it happened again and what the next steps might be. Efficient, professional and quick! Thanks Lou!

I had a sewage explosion through the pipes in my basement...it was horrible! I opened up the yellow pages and called the first big advertisement I saw - Drainworks. From the person who answered the phone to the crew that showed up - I was very impressed each step of the way. Armando Gatti arrived and determined it was roots that had busted through...I was SO upset! From there he arranged the crew to come do the work and really explained everything to me in terms I could understand. The work was done very quickly, professionally and I felt at a fair price (from what I've since heard from friends). Drainworks was incredible and Armando turned it into a much easier experience.

I love this company. I started using them years ago when another company could not fix a frozen pipe after working on it for over 6 hours. Drainworks sent Mike Dunn who came quickly and fixed it in 20 minutes. Since then, he has done a number of jobs for me. He (and the others at Drainwords) are immpecably polite, clean, on time, thorough and efficient. I have total trust in them.