Drain Works Plumbing

we had water backing up into our basement. In the past i always called one of the more recognizable companies but stumbled across Drainworks via google and i am so glad that i did. They came on Sunday (within a hour of my call) and were honest, clear concise. Jeremey was outstanding, explaining everything and was very trustworthy. Decided to dig out the 100 year old clay pipe based on his reccomendation and they came back a day later and fixed it. Lou and his team were professional, thourough and trustworthy. I would not hesitate to use or reccomend Drainworks in the future.

Since I used Darinworks more than a year and half ago for the first time, I became a regular customer. The works done for the kichen facet by Chris Leger as well as toilet tank. Inspection and maintenance are done a couple months later without charges. Sink Plug done by Mike. Chris and Mike and others from Drainworks are so professional and courtesy. Very pleasant to see works done as well as personality. Excellent!

You know when the workman puts on special plastic boot covers inside your house, you're in for something special.
So, I have to say, Mike Dunn provided the single best household-related service I've every experienced. Right from the getgo, he was reliable, methodical, competent, and totally pleasant to deal with. He also talked me through the problem in a way that was so helpful and reassuring, because--as you know, backed up drains are a giant pain in the butt. Very draining.
The work team was also great, as were the people I dealt with on the phone concerning appointments, etc.
I've owned a home for fifteen years, and I've never had it this good.
Makes you wonder: why are most trades people so second rate?

Roxanne

Four houses on my short street have all used Drainworks and have all been very happy with their professionalism, promptness, and courtesy. Lou did a great job of explaining the replacement of our old sewer pipe with new PVC. The dig crew arrived the next day, finished the same day, and did a great clean-up! Mike came a few days later for the final inspection and answered all my remaining questions. We are extremely impressed by the high level of teamwork throughout the company and we highly recommend them!

Third time I've used DrainWorks, and will never call a different plumbing company. Every time, pleasant technicians with good communication skills. They always charge what was outlined before the job started. And, their dispatch always calls to update estimated time of arrival. Today, Jeremy advised solutions to my sluggish toilet. Although he came to check my drains (which were clear), reinstalled my toilet at no extra charge in order to see if it was working better.

Mathew showed up on time. He was efficient and considerate of our home. He wore booties (also his equipment had booties arounfd the wheels) and had a clean drop cloth in case of spills. Although there were no spills. He had my drain cleared in uder an hour. Great service.

Truck arrived in 90 minutes. The man found the blockage, found my buried old sewage access cap, carefully opened the cap, cleared the blockage under the city street, showed me the entire sewage pipe on TV, and advised on a "small" tree root just starting to invade. All in little time and for "little" money.

We had an ongoing problem with an upstairs toilet that would clog very easily that had been going on for some time. We became fed up with the number of times this was happening and called Drainworks for a solution. Mike and Eric were our technicians and they quickly assessed that the problem could be right in the toilet or at the top of the drain line. The offered me the option of removing the toilet to see if that was the issue and also if that was not the problem to send a camera down the drain line. Upon removing the toilet they found a calcium like deposit that was blocking about half of the drain pipe and removed it. I still had them camera the line to make sure non of this deposit was anywhere in the pipe. They were also able to clear a sink drain that was giving me a problem. They also voluntarily changed the flapper so there wouldn't be any other issues. The service was quick, they cleaned up afterwards and hopelully everything works as it should!

After a heavy rain (particularly on top of melting snow), water appeared in the basement back bedroom and kitchen. I was told by a general contractor that I should probably call first for a drain inspection and DrainWorks was recommended to me. I called them and Mike Dunn came for an inspection ($265) of the existing drain system. He showed me what could be seen of the drain and mentionned the different areas that could pose problem. He gave me an estimate which I accepted and the day after, he was there with Misha an two other workers. They showed me what they did every step of the way. Did a very good job with as little inconvenience to us as possible, explained to me the limits of what was to be expected beforehand. They did the job quickly, minimized the problems while working, and cleaned up very nicely at the end. The estimate they had given me before the work was done is what they charged me for.

For the second time, I have had an excellent experience with Drainworks and their teams of professionals. We had a very positive result the first time, 14 months ago, replacing our drains under our house, and this time, with tree roots infiltrating our outside lines, I did not hesitate to call again. Armando was quick to respond, concise in his description of the problem, and very helpful. Walter & his crew were efficient, & the work site afterwards was immaculate. Many thanks!