Drain Rescue Plumbers

Drain Services
Toronto ON M9C
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HomeStars  >  Plumbing in Richmond Hill  >  Drain Rescue Plumbers   >  Clogged pipes / Punctured Sewer pipe
Matthew in Mississauga
Matthew in Mississauga
5 reviews Mississauga, ON
10/10

Clogged pipes / Punctured Sewer pipe

I normally don't post reviews, but I feel compelled to write this one.

After experiencing multiple sewer backups due to clogged pipes, we contacted Drain Rescue. Customer service was courteous, helpful, and reliable throughout all callbacks and notifications. But I can't give enough praise to their plumber Dwayne who came over 3 times to clean a heavy grease buildup in our pipes.
As luck would have it, during this work Dwayne also spotted a puncture in our sewage pipe several feet below our front door steps, saving us from a future disaster and potentially tens of thousands of dollars in future damage to our basement. This puncture represented a full day 2-man job to dig up and replace the pipe (approx $3.5K), and he was able to arrange the work to be done the very next day.
Also the reason our sewagebackedmultiple times was due to heavy grease buildups in our kitchen stack that is unreachable through the basement drain pipe, Dwayne says to flush the kitchen stack would be about a $1.5K job not including the damaged drywall replacement. BUT because we were going to have to dig up the damaged pipe under our front door anyways, Dwayne said he could reach the kitchen stack through that, so he came the next day while that pipe was exposed and did a thorough job flushing our kitchen stack and removing huge amounts of grease (future backups), never charging any extra for this service, and assured us if the sewage backs up again he will come again free of charge! Wow!
Thank you Dwayne and Drain Rescue Plumbers, you guys are terrific, honest, and truly nice people, and you saved my wife and I thousands of dollars, and helped save us from our unfortunate/messy/potentially disastrous situation.

Approximate cost of services:
$4,000.00
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Company Response

Thanks, Matthew. It was a pleasure to read your review to learn just how happy you were with Drain Rescue' service. It is rewarding to know that our efforts to make customer service top priority were well received by you. Thanks again for choosing Drain Rescue, we do look forward to being the plumbing and drain service providers you will continue to rely on.