Enercare Home Services

We appreciated the fact that a representative called saying that it was time for a maintenance furnace check up rather than us having to call in -- timing was perfect as we thought it was due. Quality of service was excellent.

The awesome service from the following : Dave the technician , Joe from sales and Ross and Chris from installation crew would recommend to friends and family. Thank you !

Our first call on 24 December resulted in a tech arriving in 3 hours which we thought was excellent - especially given the date. We have an annual contract with Direct Energy which pays for most all of any service calls including parts and labour. Our furnace had ceased to work and it was the incredible cold spell that followed its demise. The service tech said we required 2 parts, one of which had to be ordered from the US which we were later told was sent by airplane and arrived 10 days later. Luckily, the tech managed to get the parts going, warning us that they might fail again. As it turned out, they lasted. We were called about the state of the parts order. And the second tech arrived and installed the parts. Both technicians were absolutely excellent. Both phone experiences were excellent. The second phone call I had to wait 5 minutes, but really, that is hardly inconvenient. The only untoward experience was that I did call back once and had to leave a message for a call back which occurred three days later at 7 in the morning. That was NOT a good experience. It was during the worst period of cold weather, so I suspect it was simply furnace breakdown overload. Had we been without heat, however, it would have been quite a problem. I just thought you should be aware of this, although, as I say, during that cold snap, I suspect you simply could not handle the calls. Otherwise we were very impressed. Barry.

THE MAINTENANCE TECHNICIAN WAS INTERESTED AT DOING A GOOD OVERALL WATCH OF THE FURNACE. HE MADE SURE AS WELL, THAT THE CONNECTED HUMIDIFIER HAD WATER RUNNING PROPERLY. THANK YOU AGAIN.

DIRECT ENERGY RESPONDED QUICKLY TO MY EMERGENCY CALL, WHEN MY FURNACE WASN'T WORKING PROPERLY AND IT MINIMIZED THE TIME WE HAD NO HEAT IN VERY FRIGID CONDITIONS.THANKS VERY MUCH FOR THE SERVICE.

Service technician took time to explain everything to me, and even brought in a similar product from his truck so I would understand what he was taking about. Very patient with me.

THE REPRESENTATIVE SERVICE PERSON BRIAN HAD VERY EXCEPTIONAL KNOWLEDGE AND VERY HELPFUL. I WOULD RECOMMEND HIM FOR ALL WORK AND MR SCOTT THE OTHER DAY IS JUST AS WELL TO BE RESPECTED. THANKS TO BOTH FRED

Your rep was very friendly and worked fast and left every thing clean. Even offered suggestions on having a new furnace and why. Even connecting me with someone who can give me more details.

As always Direct energy service was excellent. Your people are always quick efficient and courteous. That is one of the main reasons I would never switch my service provider. Thank to everyone.

We were very pleased with the service man, he listened to our problems and spent a lot of time working on the furnace and we are very pleased with the results. He is an outstanding service man and should be commended.