Enercare Home Services

Long time customer of Direct Energy. We have always been happy with the service, both on the phone and in person. We have been through multiple other companies in the last 25 years, and we have found that we like Direct Energy and that they are very responsive and provide excellent service. There was no out of pocket cost, as we have the annual Heating and Cooling 6 in 1 protection plan through Direct Energy

My furnace broke on one of the coldest days this winter. I called the company and explained that my circumstances were an emergency. I had a service technician arrive within 1 1/2 hours. He was courteous, professional, very helpful, explained the issues and promptly fixed the furnace. I was very happy with the service provided.

husband is in a wheelchair

You are locked into a rental contract with out a choice. You have to pay 32 dollars a month for this rental. I have had this water heater for two months and a part is broken already. They said the part would be here that day or the next. I have been without hot water now for four days and every time I talk to someone from direct energy they can't help me. They can't find the part, they don't know when it's coming. They can't put you through to a Manger they have to put a request in to have a Manger call you. They never call, so why not just replace the water heater ? They have to put a request in for that so in other word no one can or will do anything for you. Four day without hot water in the middle of winter and hours wasted on the phone with direct energy. Still no hot water and no one from their company has called me back but I'm expected to pay my monthly fees and deal with it.

I cannot understand how this company continues to do business. Their service is deplorable; with untrained, unknowledgeable customer service staff. Their technicians are rushed and the job is not thorough. I have moved all my services away from this company and I would encourage anyone reading this to do the same. I am fairly certain they survive because of their relationship with Enbridge and other large utility providers, using this position to direct market to customers. This company is a menace and you should take your business ANYWHERE else.

The mechanic arrived at the time slot agreed upon. He diagnosed the problem, which he did clearly explain to me, and he quickly carried out the necessary repairs that need to be done to fix it.

Since 2003 Direct Energy people have installed and serviced the equipment in this home, at no time have we ever been offended or upset in their services. Job well done!

Considering it isn't a dream to buy a new furnace, I couldn't be happier. From the first call to the end of the install, the Sales Rep was respectful, friendly, knowledgeable and ethical. The installers were friendly, knowledgeable, hard working and determined. My installation was a really unusual one, and they figured out how to get it done cheerfully, professionally and effectively. Great from start to finish. I wa anticipating a necessary but unpleasant experience. I never thought purchasing a furnace could be an enjoyable experience - but it was and I am very very happy. Wouldn't call anyone else.

I was more than Satisfied with their service. If someone were to ask about Direct Energy I would say 10+ call them. Thanks so much Mike. H for being so knowledgeable.