You are locked into a rental contract with out a choice. You have to pay 32 dollars a month for this rental. I have had this water heater for two months and a part is broken already. They said the part would be here that day or the next. I have been without hot water now for four days and every time I talk to someone from direct energy they can't help me. They can't find the part, they don't know when it's coming. They can't put you through to a Manger they have to put a request in to have a Manger call you. They never call, so why not just replace the water heater ? They have to put a request in for that so in other word no one can or will do anything for you. Four day without hot water in the middle of winter and hours wasted on the phone with direct energy. Still no hot water and no one from their company has called me back but I'm expected to pay my monthly fees and deal with it.
- Approximate cost of services:
- $3,000.00