HomeStars  >  Tree Service in Weston  >  Davey Tree Expert Of Canada - North York
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

64%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Davey Tree Expert Of Canada - North York

Average customer rating:
7.4 10 (34 reviews)

Sort by

Violetta
Violetta
4 reviews Toronto, ON
5/10

was a long struggle

We had initially a really bad experience with the crew who left 2 feet stumps of our trees and this resulted in the significant delay with putting our new fence. Luckily the regional manager was very responsive and understanding. He ensured that the job is finished and we appreciated that. However, we were completely emotionally drained by the original crew because they were impossible to get hold of. Definitely better training of the staff is required.

Review has 3 previous versions
Was this review helpful?
G. Hewson in Toronto
G. Hewson in Toronto
6 reviews Toronto, ON
2/10

Tree fertilization and pruning

My husband had to call Davey, not once but 3x to initiate their work (quote already received last fall for this year's spring work) Three times they did not follow up and return our call.

We've used them in the past with no issues, but this time? Very poor customer service. And on top of this, I am looking at a Davey truck that's been parked across the street for some time from our house! Very disappointing.

Was this review helpful?
Steven  in North York
Steven in North York
1 review Toronto, ON
4/10

Tree trimming

Professional but too pricey for work that was done. One of the staff spend almost 5 hrs on a neighbours tree when all I wanted was a branch taken off that was on my property. Another spent 4hrs trimming a 12 ft cedar hedge and only cut of one ft instead of three ft

Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
0/10

Very unprofessional, waste of time

Got a quote from their company. After I obtained the certified cheque I contacted Kadyn (sales representative) took me 2 emails and 2 weeks to get a response. Told me I need to sign some forms. I told him he did not send any forms. It’s been a month and no response from them regarding the form and when the process of cutting down the tree will start. Very unprofessional will waste your time. Don’t bother contacting them they don’t want your business.

Was this review helpful?
Private User
Private User
Private User reviews Welland, ON
0/10

Ash Tree removal

As a customer, I cannot even give one star. I chose Davey Tree because it was bonded, had worker's comp and seemed like a reputable company. The company began to take the tree down without informing me. It was winter. They took the Ash tree down in a two days; it was a massive tree. I paid in full. It was snowing. When the snow melted, VERY obvious shed had taken a hit from a large limb; damaged beyond repair. Davey tree NEVER cleaned up; HUGE mess. like a bomb had gone off. In the midst, dead flat squirrel, how does that happen? Sections of tree left. Inexcusable. It took a year and a half to replace the damaged shed. The initial suggestion was a metal shed to replace a shed worth thousands. Replacement shed now leaking, it's been over a month since they checked this out, and said would repair.

Was this review helpful?
charmaine in Scarborough
charmaine in Scarborough
1 review Toronto, ON
0/10

Tree pruning

Had an 8 am appointment, I called at 8:50am and was informed that there was an emergency and workers will come at 10am. I called again at 11:30 and left a message and never received a call back. Workers came at 2:15(Devin and a female) and never apologize for their tardiness but states that they were not aware of 8 am start. Only 1 of the 2 trees was pruned as Devin states that he has an appointment in Lyndsay but could not tell me when the other Tree will do done. To add insult to injury Devin informed me that he does not appreciate my tone when I was asking him general questions and to take it up with his boss. First impressions are a lasting impression and this is my first and last time dealing with Davey Tree.

Was this review helpful?
Private User
Private User
Private User reviews Pickering, ON
2/10

Questionable Certification

During a gusty rain storm, one of the main three tree branches from our mature cherry tree fell down. We decided that we needed an arborist to come in and evaluate the integrity of the remaining tree. After the "expert" from Davey in our area evaluated the tree (are they in fact a certified arborist?), we were told that the tree was "strong" and just needed some trimming so that is what we hired Davey to do seeing that they were supposed to be a very reputable company. However, once the workers physically got into the tree and started working, the tree split in half and the remaining tree and worker came crashing down resulting in their worker being injured and our tree now damaged beyond repair! They then cut down our tree because it was deemed unsafe (and there was literally nothing left of it anyway) and a stump was left in the ground. We are told that we still have to pay the full amount of the invoice for trimming and if we want the tree stump taken out, that would cost an extra $290! How is this even acceptable since the tree was further damaged what your arborist deemed a “strong tree”? Why wouldn’t the original invoice be at least discounted or the stump removal included since we aren’t even left with a tree outside our front window that was the centrepiece of our yard? And why are we being treated so rudely by your staff that suggested that we “put a pot of flowers” on the hideous stump that’s left and the suggestion that this job already cost them more due to their worker being injured! We feel really bad for the worker but how is that remotely our fault?? Suffice it to say, I am INCREDIBLY dissatisfied with your company!

Was this review helpful?
Private User
Private User
Private User reviews Ottawa, ON
0/10

Negative experience

Called up the folks at Davey's to get some dead trees removed from my property. When they came they quoted me an amount and said that they will be back in 3 weeks and will notify me the day before. 3 weeks had passed and they never showed up. During this time one of the trees had fallen and broken a section of my fence. A week later, they arrived unannounced to do the job, luckily I was home. Because one of the trees had fallen, they said that they would send me an updated invoice by mail. I never received the new invoice. I called them and emailed them requesting the updated invoice. A few days later they sent me letter asking me to pay the original quoted amount. I called them back asking for an updated invoice again and explained that one the trees had fallen which I should not get charged for. They said that somebody would get back to me about that. A month later I still haven't received an updated invoice. Then to top it off, they sent me another letter recently stating that I had ample time to pay the invoice and that I should do so promptly... Terrible customer service, would never call them again nor recommend them. I cannot believe that this is still not resolved.

Was this review helpful?
Stella in Vancouver
Stella in Vancouver
1 review Vancouver, BC
1/10

Large Tree Removal

UPDATE October 2017: It's been almost a year since Davey Tree did an unacceptable job of removing my fallen cherry tree, and I still haven't heard back from the manager (Guiseppe?), despite receiving promises from his office that he would contact me about compensation for the poor service.
____________

I hired Davey Tree when my large, cherry tree fell in a windstorm. Crew and office staff were great. Mgmt however, was unprofessional. An extra $385 was added to my costs an hour before job was to start. Mgr said crew would return the next day to finish, but they didn't return until 3 days later. Some wood was not cut to the specified size. As well, removal of upturned roots was overlooked in quote, so long, cut roots were left in a pile and roots still attached to stump were left in a tangled mess on lawn.

Mgr said he’d come out that day to assess the situation, but didn’t come until 5 days later, and only after I called the Office. I was then charged an extra $170 to have the job completed properly. A job that should’ve taken 2-3 days, dragged on for more than 2 weeks with extra charges of more than $500.

2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Hello Stella, this is an unfortunate situation and I will be in touch with the district manager of the Vancouver office to ensure that it is dealt with accordingly!
Mark

Rachel in Hamilton
Rachel in Hamilton
2 reviews Hamilton, ON
10/10

Tree trimming and removal

I was very pleased with the trimming up a group of cedar trees and the removal of an old tree. Everyone from the office staff, estimator and the 2 men who did the work were very pleasant to deal with. The work was great. Clean up afterwards was great.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Davey Tree Expert Of Canada - North York

Founded in 1880, Davey's motto of 'Do it right or not at all. ' is still the guiding principle.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Tree Service pros in Weston?