We had good experiences with Custom Lawn for start-ups and winterizations, so decided to let them overhaul our system. That's when EVERYTHING WENT WRONG. They promised the world, pointing out all the problems with our current system and committing to our complete satisfaction with their warranty. They said multiple crews would be needed, and I was surprised when only two guys showed up. Well, it was clearly a rush job -- some areas had great coverage and others seemed bone dry. When we asked them, they said "don't worry" or "we always use double coverage". In the weeks since they left, significant patches of grass started to turn brown, and many flowers became wilted. They said it must be the "runtimes" and suggested increasing them. We doubled the runtimes, but the problems did not go away. I even checked first-hand, turning on the system and standing barefoot on the brown grass. Guess what - no water!! The guys then became very cagey with a million excuses about the weather, the plants, the program, even the price. They fiddled with the system again and again, but were unable to fix the problems. Once the guy quietly drove away during the service call without any explanation. I quickly realized these guys are totally incompetent believing they are right and the customer is wrong. Because it's a family-run business, it's quickly becomes you vs. "the family", and nobody messes with the family, if you get my drift. STAY AWAY FROM THESE GUYS!!
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