First time buying a new home, the worst experience of our life so far!! Rob is a sales man who knows how to con people into buying and throws in things to get you trapped. Once your trapped, there is no customer service skills, no one can give you a definite answer about anything and your being strung along. You get the answer yes, yes until he has your money! Then it's who gives a hoot about you "YOUR STUCK IN A BINDING CONTRACT" Well my answer is I rather go to court than give you my business!
- Company Response
Robert has gone over and beyon for this client . As it reads in the complaint Robert has GIVEN many extras to make the client very happy. This was a great gesture where the client got more than what was expected. You should thank him! Getting upgrades for free and still complaining? Obviously this made the purchaser happy because they continued with an offer that was reviewed by their lawyer. If the word ''trapped'' means that you have to abid by contract that you and your lawyer agreed on then so be it!!! Our company prides its self of being there for our homeowners. Even Steve the builder gives his business card out with his cell number . There was no going to court as this purchaser has nothing legidiment.