Cozy Comfort Plus

Heating & Air Conditioning
Toronto ON M3K 2B5
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94%

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Reviews for Cozy Comfort Plus

Average customer rating:
9.4 10 (486 reviews)

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Alison M. in Toronto
Alison M. in Toronto
7 reviews Toronto, ON
10/10

Furnace and Air Conditioning

I have been using Cozy Comfort Plus for almost 10 years now and have been very happy with their service right from day one. Brian was so helpful in choosing the right furnace and air conditioner, and has always been available if I ever had any questions. I have recommended them to my neighbors who also chose to have Cozy Comfort do installations.

Approximate cost of services:
$3,000.00
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Company Response

It's our pleasure to serve you again. You have been a great support to our business for the past 10 years and we had referral client from you a few times. It's my honor to know you as not only a client but also as a great person.
Brian Kar
President

andy altay in Toronto
andy altay in Toronto
1 review Toronto, ON
10/10

Furnace/Air Conditioner maintenance

I called to schedule my usual maintenance service. The call
was answered immediately and a date and time were arranged.
Mory arrived on time, did the work and took the time to explain
a number of things that I found very useful. He cleaned the
work site well. He was very friendly and courteous. I would be
happy to have him come to do future work as required.

Approximate cost of services:
$130.00
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Company Response

Thank you for your business and also sharing your experience with others.
Brian Kar
President

Albano  in Toronto
Albano in Toronto
1 review Toronto, ON
10/10

Buying new furnace

Their prices are very competitive. They installed the furnace clean and on time . Service staff very professional and polite. They come on annual basis and service my furnace always on time and fees are resonable . They fixed my filter that broke also which was very nice I highly recommend them.

Approximate cost of services:
$3,000.00
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Company Response

Thank you so much for your business.
Brian Kar
President

Shirley in Toronto
Shirley in Toronto
1 review Toronto, ON
10/10

Furnace and Air Conditioner

We purchased our heating and air conditioning unit in 2012 and have had Cozy Comfort service the units each year. Our serviceman has been polite, clean, efficient and reliable. His courteous manner and excellent service makes our dealing with this company a pleasure.

Approximate cost of services:
$8,000.00
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Company Response

It's our pleasure to serve you.
Brian Kar
President

janet
janet
3 reviews Toronto, ON
10/10

ductless air conditioning

I would like to thank Cozy Comfort for their professionalism and timeliness in installing the four units in our old Victorian home. It made all the difference this summer and we were able to use the heat aspect to take the chill off this Fall. Thanks very much,
Janet in Toronto

Approximate cost of services:
$18,000.00
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Company Response

Welcome to Cozy's family and thank you so much for your nice comments.
Brian Kar
President

Marlene in Toronto
Marlene in Toronto
1 review Toronto, ON
10/10

Great service

I have been using Cozy for over 10 yrs, from installation to annual service, always professional and reliable. Any problem, they are quick to arrange service and always very thorough.

Approximate cost of services:
$300.00
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Company Response

It's great having you as a supportive and loyal client.
Brian Kar
President

Joel in North york
Joel in North york
2 reviews Toronto, ON
10/10

Great Customer Service

Purchased a furnace and A/C from Cozy Comfort. Great pricing and service.

I have continued doing my annual maintenance with them. I am completely satisfied with their appointment setup, service personnel and pricing.

Highly recommend them for all your HVAC and maintenance needs.p

Approximate cost of services:
$1.99
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

We appreciate your comments and support, it's our pleasure to have you as a loyal customer.
Brian Kar
President,

MIRIAM  ROBBINS in Toronto
MIRIAM ROBBINS in Toronto
1 review Toronto, ON
10/10

SERVICING THE FURNACE AND REPLACE PARTS

THE SERVICE MAN WAS VERY KIND AND NEET FIXED ALL THE PROBLEMS, I HAD QUESTIONS REGARDS TO MY AIR-CONDATIONS AND HE IS GOING TO COME BACK IN THE SPRING TO SERVICE THEM.

Approximate cost of services:
$349.00
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Company Response

Thank you for your nice comments about Cozy's employees and their manner.
Brian Kar
President,

Ellen in Toronto
Ellen in Toronto
1 review Toronto, ON
10/10

Heating and Air Conditioning Sales and Service

We have been dealing with Cozy Comfort Plus for more than 10 years for both our heating and cooling needs. Their service person, Morrie, has always been punctual, pleasant and efficient, making sure he explained the operation and maintenance of the equipment. Cozy's prices have always been fair and, given the care they've taken with our heating and cooling systems, we've had no need for repairs. Diane from Toronto

Approximate cost of services:
$180.00
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Company Response

Thank you so much for your nice comments about your experience with Cozy in the past 10 years.
We love to have you as a client.
Brian Kar
President

Iryna in Thornhill
Iryna in Thornhill
3 reviews Vaughan, ON
1/10

Service

I have called because of the system malfunctioning, giving the sensor error. Got a vacuum cleaning of the furnace, and a filter (ok, a filter is needed for the air purifying system. $169 dollars - be aware, you have to replace them yearly and it has the technician visit attached. 169+129+tax). Servicing with Cozy Comfort is uncomfortably expensive. Btw, sensor error is still a mystery, I was told to call again ($130) when it happens. This is not the first time servicing the appliances with this company. It takes usually two visits ($129+tax each). First, the technician is trying to decide what is wrong with your devices and then orders parts, etc. Then comes again to fix. Here you have to pay for the part, visit and hourly rate. I am looking for a new service provider once the warranty is over.

Approximate cost of services:
$336.00
1 of 1 people found this review helpful.
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Company Response

I'm sorry to read about your frustration with our service. I would like to clarify a few things concerning your issues:
1. As stated in your invoice, we didn't charge you for the service/diagnostic call but for your annual furnace maintenance, cleaning and tune up for $129 + HST. In an attempt to keep your cost down and provide added value to you, we waved the diagnostic charge which is on its own, $129 + HST when something is wrong with the unit.
2. You have one of the best air cleaners in your house which unfortunately has an expensive filter that you paid for on this invoice. This is an original filter and not an after market version. The price is regularly $199, but is 15% off for Cozy's customers, which brings the price down to $169. A technician's visit is not necessary for filter changes and filters can be bought at various locations at your choice.
3. Our service technician came back again for additional diagnoses. Unfortunately, you were leaving the house and didn't have much time at that moment to stay so he did his quick observation at no extra charge to you.
4. Your review was made on the same day without any call or complaint to our service department or management team.
5. We do not charge hourly but by fixed rate to keep our customers' minds at ease concerning escalating costs due to long hours. When a service/diagnostic call is made, as mentioned above, yes the charge is $129 + HST, plus parts and labour as necessary(a fixed rate), but you do not pay the $129 with each visit concerning that repair.
6. Please, we value you as our customer. If we haven't straighten out a point that may still have you at unease, please call. We will graciously try to help you feel happy and satisfied with our service to you.

Brian Kar
President

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cozy Comfort Plus

Cozy Comfort Plus sells, installs and services heating Ventilation, Fireplaces and Air Conditioning and Heat Pump products. Along with all the major manufacturers, Cozy Comfort Plus is authorized by the Carrier, Lennox, Napoleon, Regency, Valor, Mitsubishi, Dimplex, Amantii, Corporations to sell and service all HVAC and Fireplace products. Stretching from the neighborhoods of Oshawa and Whitby to Burlington, Cozy Comfort Plus caters to Toronto(GTA) and Toronto's greater home and business area since 1992.

Residential Heating :
- Furnace Forced air duct
- Boilers
- Fan coils w/elect hydronic coil
- Baseboard
- PTAC, incremental
- Fireplace, Gas, Wood
- Heat Pump
- Ductless Heat Pump
- Fireplaces
- Direct vent Fireplace
- Out door fireplace

Commercial Heating / Cooling Systems:
- Packaged forced air
- V.A.V. w/air terminals
- Unit Heaters
- Tube Heaters
- Radiant
- Portable Radiant
- PTAC incremental
- Fan coil unit
- Portable A/C air-cooled

Cooling:
- Central air/ air conditioning
- Forced air duct
- Fan coils
- High velocity
- Ductless A/C
- Heat Pump (regular air cooled / water cool/ GEO Thermal )
- PTAC Incremental
- Portable
- Window

Accessories:
- Indoor Air Quality
- H.R.V
- E.R.V
- Electronic air cleaner
- Mechanical air cleaner
- Hepa air cleaner
- U.V. lighting
- Humidifiers
- Thermostats
- Dehumidifiers

CATEGORIES
Heating & Air Conditioning, Fireplaces, and Fireplace Mantels
PRODUCTS
Gas, electric, wood Fireplace, AIR CONDITIONING, HEATING, TANKLESS WATER HEATER, HYDRONIC PRODUCTS, AIR CLEANING, OUT DOOR FIREPLACES, HUMIDIFICATION,THERMOSTATS, VENTILATION.
SERVICES
Installation of Air-conditioner cleaning, Furnace Cleaning, Gas Fireplaces, Boiler Cleaning, Fireplace Cleaning and Inspection, Tankless Water Heater Cleaning
BRANDS
Carrier, Lennox, Napoleon, valor, Regency, Montigo, Kingsman, Marquies, Payne,Aire-Flo, Goodman, Coleman, York, Mitsubishi, Noritz, Rinnai, Honeywell, WhiteRodgers, Goodman, Coleman.
STYLES
Designe products
SPECIALITIES
Wood fireplace Conversion to gas or electric or oil furnace to gas furnace,fireplaces,Central air conditioning.Wood, stone, tile Mantels. Oil or Electric to Gas conversion, Indoor Air Quality Testing, Installation and service of Indoor Air Quality equipment in both Residential and Commercial/Industrial market, and Supply Warranty Protection Plan
WEBSITE
https://cozycomfortplus.com/
YEAR ESTABLISHED
-1992
NUMBER OF EMPLOYEES
30
PAYMENT METHOD
Cheque, Cash, Visa and Master card.
LICENSES
TSSA Contractor License, G2, G3, refrigeration 313
MEMBERSHIPS
BBB+, HRAI, TSSA, WSIB, BNI,
LIABILITY INSURANCE
Yes
DIPLOMAS
Stationary Engineering, HVAC Diploma,
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$100
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 year Ltd warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.