We purchased a 50+ year old house one and a half year ago with a 25 year old Carrier heat pump with electric resistance backup. Although the system was functional, it was clearly designed for another era. Since we were impressed with the durability of the old unit, we contacted Carrier Canada for information on their new products. A few days later we were contacted by Cozy Comfort Plus, a Carrier approved installer. A salesperson came to our house, inspected the old equipment, made sizing calculations and gave us a quote for a new system. He recommended a switch to gas, but since we really liked the idea of a heat pump he adjusted his recommendation to become a Carrier ICS Hybrid Heat system with Infinity control. We were also informed about all applicable energy grants and tax credits that made the deal much easier to afford. About a month later, after gas pipe installation, the installation team showed up and started to work. It took a very long day to install everything. There were a few questions regarding the best placement of the pvc flue pipe, but in the end I am very satisfied with the result. They left the house neat and cleaned up. I must say that I feel very well taken care of by Cozy Comfort Plus. All the way through the project I felt I was part of the team and that Cozy Comfort Plus listened to my requests and answered my questions. How does it work? Just beautifully. The first weeks after installation I went down into the furnace room to check that everything is working since the new furnace is so quiet. Carrier Infinity control is awesome and probably the best available thermostat on the market. I already had confidence in Carrier, now I can add Cozy Comfort Plus to my list of favorites.
- Company Response
Thank you for your excellent review and high rating. We are honored to have you as such a loyal and valuable customer and we look forward to hearing from you in the near future. Have yourself a cozy comfortable day.