Cozy Comfort Plus

Dealt with the owner Brian who was very pleasant & helpful.
He was very knowable regarding the product Napoleon BBQ.
His price was the best without any serious negotiations.
Will highly recommend Cosy Comfort to my friends.

Ed Pepin
Etobicoke Ont.

Replaced my furnace and A/C- very reasonable price and the Sales Rep helped us access some savings through rebates.

We've had the units serviced and the tech Mori was fantastic! He was patient and took the time to explain things and answer questions.

There have been some problems with the A/C however Shawn the Service Manager and Mori have tried to work with me to resolve the issues.

Overall I would rate it a 7/10 because the service and interactions with staff have been great and professional but problems with the A/C unit after only 3 years.

Cozy installed one furnace and air conditioner and have serviced and repaired both. I am very pleased with their responsiveness and the quality of the people.

I intend to continue using them.

They installed all three for me and I have been using them for maintenance, cleaning, etc. They have provided excellent service and the serviceman is very polite and patiently explains and answers queries. Would highly recommend them.

Cozy Comfort Plus was actually recommended by our Alarm Company. We'd come home to a partially flooded basement and needed to resolve the problem asap.

The representative carefully talked us through the situation, helped us temporarily stop the flooding and scheduled an appointment for first thing the next morning.

Unfortunately, there was a bit of a snafu with scheduling and they didn't come until the following day. That's why we can only give them a 4-star satisfaction rating.

They were extremely apologetic about their mistake and the technician who came was fantastic. He was fast, efficient, super personable and took the time to thoroughly explain everything.

They also took the time to check in with a follow up phone call a few days later.

We would highly recommend them.

Responsive, very competent and absolutely lovely people to deal with. Morrie, the service technician is just terrific. Highly recommended.

(This review has to be 30'words or I cannot post it)

Cozy Comfort Plus installed my AC and Furnace over 9 years ago and I have continued to use them for regular maintenance and repairs.

This company has always provided excellent service including:
- scheduling prompt service calls
- turning up on time
- friendly efficient engineers
- engineers that fully explain the work and options

Cozy Comfort have where possible scheduled the engineer that originally installed the furnace to carry out maintenance which has helped establish a stronger relationship.

I would certainly recommend Cozy Comfort for anyone looking to purchase or maintain their furnace.

The tech. was very professional and knowledgeable.
He did the initial yearly maintenance on the HVAN and found a nose in the ventor motor what it startup.
@ weeks later he came back and replaced the ventor motor, tested and cleaned the work area after he was finished.

This is another update to my original 'purchase experience' review which was also 10/10 stars! I had the pleasure of booking a service call at Cozy Comfort Plus and once again the entire team was outstanding. I love going in to the showroom and raving about my cozy comfort fireplaces and ductless air conditioning unit with Brian, Tiffany and Sean; along with any other sales associates that are in the showroom! I am always warmly welcomed and Brian and his team are extremely professional and more than effectively take care of my questions and needs. The service associate was prompt and very professional and was very highly skilled. I highly recommend Cozy Comfort Plus. Here's another 10++ stars' rating! Thanks everyone:)!

The salesman, Brian Kar, was extremely helpful. He sat down with us and carefully reviewed all our options and helped us pick the right fireplace to suit our décor. He spent a lot of time with us and offered helpful advice. The installers, Haytham and Asaad, were just great. They were courteous and considerate, wanting to ensure we would be happy with their work. They were fast and efficient and cleaned up everything before they left. I would recommend them highly.