Cosmopolitan Mechanical Services Inc

Duct Cleaning
Toronto ON M6P 1W4
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HomeStars  >  Heating & Air Conditioning in Richmond Hill  >  Cosmopolitan Mechanical Services Inc  >  Terrible sales and management but decent install
D&L in North York
D&L in North York
10 reviews Toronto, ON
5/10

Terrible sales and management but decent install

Pros

- installation was done well, but they contract that out so it's the luck of the draw who you get

Cons

- sales experience was awful, wouldn't leave our house, very annoying
- scheduling was non existent, they showed up to install with no notice
- unit didn't come with winter cover and they never offered to include or sell us one (this is a required component IMHO for a non-square oddly shaped air conditioner)

We were recommended to Cosmopolitan Mechanical Services by a friend who had work done by them. We called them to have them install an Air
Conditioner in our house. Their sales associate who was sent to our house was awful. He talked and talked and talked about everything under
the sun. He even got onto Religion and health and wasted 2 hours of our time. The price was reasonable but it wasn't by any means the lowest.
He claimed that the use on-staff installers but I have since found out that this is not true. Despite that we decided to purchase from them
anyway due to our recommendation from a friend. They then said they would call to arrange an install date in the next week. Two days later
they show up with no notice to install the A/C unit. We were on our way to work and had to turn the installers away. They rescheduled for later
in the week. The installation went well and the installers were very polite and considerate. But the A/C unit didn't come with cover and we
were never offered one. The Lennox unit is odd shaped and normal after market covers don't fit properly meaning we had to buy one and cut it to
fit. If I had to do this over again I would use another company. Our friend steered us wrong with he referral and has since apologized.

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Company Response

We are very disturbed to hear about your experience with our company. We would love to work with you to make things right. Could you please email us some more information so that we can investigate this with our people. We can be reached at admin@cosmopolitanmechanical.com or you can call me directly at 416-619-7562 and ask for Sam, I am the manager of Cosmopolitan Mechanical Services Inc. Looking forward to hear from you.

Best Regards,
Sam