Clean And Shiny, Inc.

We hired Clean and Shiny to clean our new house before our move-in date. Although friendly and courteous, the staff showed up 30 mins late (and still charged us for it!) and asked inappropriate questions like how much we paid for our house. I paid an additional $45 for steam cleaning which I was told would ensure complete sanitization and cleanliness, however everything feels/looks grimy. I suspect this is due to the residue from the steam (?) but I'd expect the surfaces to be wiped down afterwards if that is what happens. The floors still have debris on them, all the lights were left on after cleaning, and the staff left a bag of garbage containing, among other things, their own empty water bottles. I will likely have to sweep the floors and wipe down the surfaces again and overall, could have done a much better job myself. A disappointing experience given all the great reviews on Home Stars.

UPDATE - just read the company's response - that's ridiculous. We have correspondence between us and them confirming the booking and payment. They did a bad job - period.