I called Brothers for leaks in both my bathroom tub and sink faucets. After making an appointment well over a week ahead of time and being told that someone would arrive between 8-10 am, no one came. When I called, I was told that "they forgot that they had given me a time". I was then told that someone would be there between 12-2, Patrick arrived just before 3. I don't blame Patrick, I get the impression that I wasn't on anyone's list for that day and I was squeezed in. Patrick was able to repair my tub faucet and suggested that I replace the tap on the sink. I agreed. I was surprised at the 750 dollar bill, considering that I was given a ball park at $450 (which I was lead to believe was the cost if faucets were replaced, not just the cartridges) Obviously, my fault for trusting a ball park would be accurate. The work was done reasonably well, although it wasn't left particularly clean and Patrick left his outdoor shoes on while working in my tub. At the end of the day, the work was done, Patrick was pleasant, but whoever is taking calls and organizing appointments is not doing this business any favours and the cost just seems like a premium price for mediocre service.