I spoke several times to the person who called me and described the job. He confided his 30 years of experience and knowledge. When I asked about the price he said that it would be about 350,and “not a thousand dollars or anything”. Well Guess what the first bill handed to me was? About 980.00 and I had already purchased a part.
The person doing the installation reduced it to 745 after I told him of the conversation. He obviously had received no communication from the person I had spoken to. This is no surprise as they had mis-communicated and missed their time to come and do the work twice before showing the third time.
My fault for not getting a written quotation first and going on the info shared in the conversation. And my fault for actually paying. I was frustrated with about a 100 other urgent things and not thinking. I was not even given an itemized receipt.
The final valve part was mentioned and not tabulated , just that there is a book. Had I thought, 350 meant 350 plus about 600 dollars then I would have worked with someone else or purchased parts myself.
I paid, but was not happy. The final cost was still over double what I was expecting to pay. I am yet to speak with the dispatcher, as I have been tending to many things. I look back at the reviews and see similar complaints that were addressed with, “well, that is what we charge” and the same “price list book” and see that my experience was not an exception but rather a practiced process and don't expect much to come from that. I used Homestars to save time and avoid this kind of garbage. My bad, I guess.

I had some minor plumbing repairs at my home to do, so I called brothers plumbing. They arrived when they said they would, they did the repairs and left the work area clean. The charge was a very reasonable price. Thank you to the plumbers of Brothers Plumbing for the great service, and also to the office. They were very friendly and kind when I spoke with them. Thanks again, I definitely recommend their services.

We had an emergency, as always - on Sunday!
Patrick showed up in no time.
He replaced the shut off valve and installed the ballcock in i my toilet.
To complete the job took him about 40 minutes.
Then the bill was $475 + tax!!! (the ballcock was mine - he supplied the valve)
My fault was I haven't asked for the estimate. For sure next time I will!
Workmanship was fine; he came (on Sunday afternoon) really quick - no complaints for this part.

I had a block in the drainage and my house was about to be flooded. I called brother's plumbing, and they were so prompt in their response. I am so grateful to David and his team for immediately solving the issue. Not only that they also helped drain out the excess water from the basement. I would recommend Brother's Plumbing to my family and friends.

Last month, my toilet was clogged and there was a bit of backflow. We tried to fix ourselves, which made it worse. Never believe in those DIY videos.
I called Brothers plumbing and they had someone at my door within an hour. They were very polite, clean and professional and had our toilet fixed. They get the job done quickly and are clean about it.

When we had new washing machine installed we found that the hot water connection was leaking (more like spraying). I called Brothers, which is the only plumbing company we have used in the 28 years we've been in this house.
We made an appointment and Tony came as promised the next day. He was polite, professional, and proficient. On consultation he replaced the hot and cold water connectors They now work like a dream.

My toilet had not been flushing well for some time and I finally called a plumber. Patrick from Brothers Plumbing came on the same day as my call. He tested for a pipe blockage first but all was clear. He also tested the other toilet in the house and it was fine. He showed me the wear on the toilet's parts and said to replace them would cost about as much as a new toilet. I authorized the new toilet; he went and got it, replaced the old one, and took it away. Total elapsed time was under two hours. Extremely pleasant person and also tightened my kitchen faucet for nothing. I highly recommend Patrick and Brothers and will use them again.

A simple cartridge replacement for a Moen faucet. No charge for the part...because it's Moen. $412 for 20 minutes of labour. Horrible! When I called to discuss this episode I was laughed at. "That's what we charge"
"That's what our book says". So offensive

I needed help dislodging a plastic nut on the underside of a toilet so I could change the fill valve. I had bought the replacement myself.
The plumber came and was done in 5 minutes. Cost me $250. I think that's crazy steep.

Brothers Plumbing was really everything you could want in a stressful situation - they clearly articulated the problem, solution and cost verbally and the written quote matched this exactly. They kept their word to the T and showed up precisely when they said they would - they continued to keep me up to date with the progress of the work, including showing me via camera feed any of the issues. The work was excellent, cleanup was all taken care of and I was provided with the paperwork to apply for a subsidy from the city, all within a tight turnaround. I highly recommend this company and the great people they have working for them.