excellent service
- Company Response
Thank you for your review. We are happy to hear you were pleased with our service. We will pass on your good words. Thanks again for your feedback.
Thank you for your review. We are happy to hear you were pleased with our service. We will pass on your good words. Thanks again for your feedback.
Thank you for your review. We try to make the service process as simple and easy as possible. Our customers like the convenience, as was the case this time. Thanks again for your feedback.
Thank you for your review. We try our best to service our customers in a timely fashion and we are grateful that you were patient enough to wait for us to come out the next day. We are also pleased that you were happy with our service. Thanks again for your kind words.
We tried to work something out but the customer didn't want to deal with us. We waterproofed 3 sides of a bungalow and overlapped the new addition at the back by approx. 3-4 feet on both sides. Over 10 years later we were called because of a drain back up. We found ground water in the Backwater Valve box, which drained after opening the clean-out. We also found water was backing up out of 2 floor drains. The floor drains had construction debris in them causing the back up. Recommendations were made to fix the issues. We did not see any indication of a waterproofing problem. Two weeks later we were called back as water was found near back wall of original building and cracks were found in the new foundation walls of the addition caused by settling. We recommended to waterproof the perimeter of the new addition. The customer didn't want to deal with us and contracted another company. The other company extended the overlap we did by approx. 10-12 feet at a high cost, almost as much as we had quoted for the whole perimeter. Not a solution we recommend as water could still find its way inside. In the end the customer didn't want to take our advise or have us do any work. They had lost faith or had been persuaded by the other company not to deal with us. We will learn from this and improve our communications with our customers going forward.
Thank you for your review. We try to keep our contracts as detailed as possible so that there will be no surprises. Happy that we able to service you at the rate you were given. Thank you for your feedback as it helps us to improve our customer service. Thanks again.
Thank you for your review. Happy to hear that everything went well. Your feedback is very important to us as it helps improve our service. Thanks again for your kind words.
Thank you for your review. We try to explain the situation to our customers and give them options so that they can make decisions that are right for them. We are happy that this was done to your satisfaction. Thanks again.
Sorry for the misunderstanding. We talked to you several times before coming over and while there. We explained the price and you agreed to do the work twice. We gave a further $25.00 discount and you agreed. You liked our work and did not complain to the plumber. You called the office to complain and we answered your questions we explained that the price was based on a flat rate and not by the hour. We serviced you promptly on Saturday all was well. On Monday 2 bad reviews both complaining about the price. If you thought the price was too high you should have said on the phone before we came over or you should have said to the plumber before you agreed to have the faucet installed. Looks like the issue is just the price, which could have been prevented had you just said no thanks.
Thank you for your review. It was our pleasure to service you and we appreciate the feedback. We will be here should you require plumbing services in future. Thanks again for your kind words.
Thank you for your review. We have used your experience to help educate all our servicemen on how important it is to be prepared for every job and to make sure they have all the necessary materials needed to complete the job. We are grateful that a mutual arrangement was reached. We hope to be able to prove that we have learned from this experience should you require our services in the future. Thanks again.
Brothers Plumbing- Plumbing Contractors You Can Trust
Since 1963, Brothers Plumbing has been a reliable one-stop source for a complete range of services to both residential and commercial customers.
Nothing beats experience. With great rates and a consistent record of performance for over 40 years, you can trust our plumbing contractors in Toronto to do the job right. We use the latest technology and the best fixtures and equipment, ensuring that whatever repairs and replacements we do will stand the test of time.
When plumbing and heating emergencies occur, we are always available through our 7-7-7 Service. This means that we are always reachable from 7 to 7, 7 days a week. Even better, plan ahead. We can evaluate the current state of your home’s systems from inside the house all the way out to your property line. We can help ensure that emergencies don’t happen. And we can make sure that your remodeling and renovations go smoothly from start to finish. If you have a major emergency like a burst pipe we have a 24-hour emergency service as well.
Services
We do more than just plumbing. We also have contractors specializing in Drainage, Hot Water Heating Systems, Waterproofing, and Kitchen and Bath Remodeling for both homes and businesses.
Our 30 fully equipped trucks are on the job all over Toronto and are in constant radio communication with the office dispatch. Help is never far away as we are probably already working somewhere in your neighbourhood.