Brick The

Horrible. If you want to be followed around the store and harassed please visit the Niagara Falls location.

After I politely told them " No, I don't need help with anything" you notice them following you around the store, and when you stop they come and ask if you need help again. My suggestion is pay the extra money and go to Leon's so you don't have to experience this. And I have noticed it's not the men, its the women who follow you around. I know this is your job but there's a fine line between your job and harassing someone!!

The WORST quality of furniture in all canada! Last year we bought a leather sofa and love seat from them and in less than 6 months they started cracking and falling apart! Went back to customer service and complained but to my surprise they said because i did not buy the guaranty they could not do anything! Horrible quality and customer service! Avoid them by all costs!

Don't purchase furniture at The Brick. It may appear nice in a showroom but the quality is horrible. It will fall apart, chip, fade, crack and eventually it will be thrown out. I spent almost $5,000 on a leather sofa and loveseat. I watched the original set being thrown off the truck and landing on my drive by the delivery people. The frame was cracked when it arrived. It was replaced and the second set had scratches and minor damage on the back. I accepted a 10% reduction in price because I figured that nobody would see the damage. A year later the set is faded and the wood stain in peeling off. The Brick says there's nothing they can do about it because I accepted a 10% discount on the set. I would never buy anything from them again!

So my husband and I decided last November 2013 that we would purchase a new sofa and love seat as our Christmas gift to each other. We went into the brick and looked around and found Canadian made furniture on sale and loved it. We paid $1167.00 for it and we were happy. About 2 months into having the furniture it started falling apart so I called the warranty number and the lady informed me that I was to take photos of all issues and email them to her so I did. This is in feb 2014 keep in mind. After looking at the photos the warranty department decided we could either have an in store credit of $400.00 and replacement parts or we could have a full refund in store credit of $1167.00. We opted for the replacement parts and $400.00 in store credit. After several and I mean several times of contacting the warranty department them losing our number, not having our parts, losing our photos, not having our address on file ect... I finally called the brick and told them that I would just like a full money refund and that because of the poor customer service I no longer wished to purchase their product.... The lady on the phone told me that because of my bad attitude that all offers that they had given me were now off the table. Basically I had to keep my falling apart furniture because she didn't like the fact that i called her out on bad customer service..... My husband then called in and was able to get at least the $1167.00 back in instore credit. So we shopped again for more furniture and found some .... It was $67.00 less than the original furniture so I said well I will just pick out a lamp or something to cover that 67 but we were told no we couldn't do that because it all has to be one price and one total? Anyway we were also told that because this was replacement furniture that we no longer had any warranty that it was null and void...... Moral to this story DO NOT SHOP AT THE BRICK. CUSTOMER SERVICE SUCKS AND THEY CLEARLY DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL.......

BEWARE OF THE BRICK, DO NOT BUY FROM THEM.
My husband and I recently purchased FIVE items from the Brick. WORST DECISION EVER. one of them broke down in the first week. The customer service I received to have this resolved has been absolutely HORRIBLE to say the least. The BRICK doesn't care about the customer at all. All you care about are sales and when it comes to customer satisfaction, NOTHING. After a technician came to assess our defective appliance, he told us it would be 10 business days until we received the new part for the repair. 10 business days came and we didn't get a call or anything. When we called, they let us know that it was actually going to be delayed by ONE MONTH. The appliance that was defective was a washer. You're telling me we have to wait over ONE month for a repair and you don't even have the professionalism to CALL us and let us know??? After that we called back a week later to try and expedite the part. We were told it would be done. We called back 2 days later and the person told us there was no note to expedite the item. We decided we did not want to be pushed around and we just wanted a replacement unit (which we are entitled to since we bought it on a brick card - 90 day warranty). We called the warranty department and they told us they are unable to do an exchange. We went into the store and they told us the warranty department will be able to do the exchange. NO ONE wants to take responsibility for this. How hard is it to cancel a parts order and issue a refund. The warrant / customer service personnel kept telling us that they will "email" their supervisor / manager to get this processed and that we would receive a call within 48 hrs. This happened THREE times as we waited 2 days each time and NO call came through. We have had to follow up with you guys every 3 days for SOMETHING to get done about this. Absolutely horrible. We have been put on hold for 30 mins to an HOUR each time. ON HOLD!! ridiculous. We both work 9-5 and it is EXTREMELY inconvenient and expensive for us to call and follow up. When we call customer service, they tell us to call warranty, when we call warranty, they tell us to go to the store , when we go to the store, they tell us to call customer service and the cycle continues!!!!!!!!!! When I called head office (after asking MULTIPLE times for a number, each time we were told it doesn't exist until yesterday they finally gave us a number), they told us the request has been made to the manufacturer and we will get the exchange. HOW MANY WEEKS AND FOLLOW UPS DID WE HAVE TO GO THROUGH FOR THIS ONE SIMPLE REQUEST?????? We shouldn't have had to jump through all these hoops and put through so much bs. After all that, we don't receive ANY sort of compensation from THE BRICK???? We are extremely dissatisfied with the service at the BRICK and will definitely be sharing this with all our family and friends!!! We will be sharing this post as well on a lot of other furniture boards. BEWARE OF THE BRICK, DO NOT BUY FROM THEM.

When I didn't receive the item, I tried the contact information provided to me on the confirmation email. The email address they provided was not a valid email. Really???what kind of company does that???I phoned sat on hold forever, then cancelled my order. First and last time I shop there.

This was one of the worst decision to buying furniture from brick. we bought dining set before 45 days ago from brick and still we didn't get complete set. When they send the table and chairs and all of the chairs were damaged , so we have to returned the chairs and delivery guy was so rude . Then after 2 weeks they send us new chairs and they arrived damaged as well. so we called the store manager at the newton branch in surrey bc and he was giving lame excuses .after 2 weeks they came and didn't bring the chairs and just assemble the table when we asked them about the chairs they said you to phone the store. My husband was so mad and phoned the brick located in Newton office they said it is in the truck and we waited till 7 pm and then manager said i will find out and will call you tomorrow first thing in the morning. We didn't get any response from brick store manger so we phoned them back next day and they said the manger is off today. We are at this moment still waiting for the chairs . There is no date for delivery. There return policy is worth less if you have open the box you can only exchange with in seven day no refunds you will only get refund if you return the product within seven day.

we called head office and they were sorry for everything .sorry will not do anything its wastage of time and money and not good stuff.We are not happy for this service.we will never recommend to anyone to buy products from brick.
Waste of time ,money and frustration comes from brick.

I bought a washer and a dryer from The Brick. It was the worst decision I ever made... They never came to deliver them so I called the store and asked what was going on. After putting me on hold for 30 minutes, they told me that there was no stock available. After arguing with them, they finally decided that they were going to deliver them the next day. Again, I waited all day at home and no one came. I called them but they hung up in my face so I decided to go to the store. The manager there had a huge attitude problem and was very unhelpful. They told me that they came but that I wasn't home. I couldn't believe that they were falsifying in my face. It was pathetic. I was so angry. I told them that I wanted a refund but they wouldn't give me my money back. They made up some lame excuses. It's been over a week and I'm still waiting for my washer and dryer. It's completely unacceptable! I highly recommend that you avoid The Brick at all costs. Once they have your money, you're on your own. The customer service is terrible! For your information, I bought some sofas from a competitor. The sofas came the expected day of delivery. They were well wrapped and I had absolutely no problems. I regret not buying my washer and dryer from there as well.

The quality of the products are horrible, I had to return the first one after a month and the reselction is not any better.
Customer service is aweful, no one is taking responsibility for the defected products they give you and you have to chase them down to even get an answer.
Would never buy anything from this company again.

Purchased a sofa, which was advertised as Top Grain leather, asked sales person she confirmed that it is genuine leather, I asked her how come it is only $800 she answered it is special for boxing week. When received I saw the tag on it: %40 leather, %60 PVC, I tried calling them, no body answered the phone, I went to store, sales person was not able to help me, I talked to Sale Manager in South Edmonton Common store, he was extremely rude, first I showed him print out from their website, he confirmed that it is correct and told me that it is genuine leather, every part of sofa. Then I told him about the tag and showed him, he said that it means that seating area is leather and non-seating area is PVC (exactly against his own words) which was a bullshit, then he told me that it is impossible to sell a genuine leather sofa for this price (again exactly against his own words), he told me they only thing I can do is to return it or sue the company !!!!. No apology or any thing. When I wanted to return they told me that they are charging me for delivery!!!!! Finally after arguing they refunded me. Today is day 5 still I don't see refund in my visa card. I am calling them every day but no body is answering. Please stay away from this company.