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68%

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Reviews by rating (past 12 months)

Reviews for Brampton Hardwood Floors Ltd

Average customer rating:
7.3 10 (281 reviews)

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Steve in Whitby
Steve in Whitby
0 reviews Whitby, ON
0/10

Dishonest & Abusive

These guys took our money and never delivered the flooring we ordered. We ordered a whole house worth of flooring, on delivery day they delivered one half lot of damaged and remaindered pieces, and another half of non-compatible flooring in a different colour. When our installer inspected the lots and told him they weren't as ordered, he got in an argument with my wife and the installer and would up leaving with the flooring on his truck. No delivery was made.

No transaction, no matter how big or small, should end in tears, but their customer service rep, Ravi yelled at my wife, disrespected her, and hung up on her, refusing to admit that he had made a mistake. Their salesman, Kumar, has promised to refund our money for the undelivered flooring, but instead left us with no money and no flooring. Before you give them a dime, brush up on your small-claims court practices. Extremely shady, deceitful and dishonest.

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Claire in Toronto
Claire in Toronto
1 review Toronto, ON
1/10

full home hardwood installation

Do not install with Vandana. Rude and bullies customers in to installation without a home quote. Promises professional service and then adds on essential pieces that are part of installation such as tile, fireplace transition moldings so you end up paying more than with other reputable companies. Rushed job and stay in your home till 10pm due to another job lined up. She back talks. puts nothing in writing. Damage cupboard faceplates and only glue back together again. Won't even move dishwasher half way so if replaced no old flooring is seen. Manager is rude and does not care. Worst customer service ever!

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Richa in Brampton
Richa in Brampton
2 reviews Brampton, ON
0/10

Worst people ever

Most terrible customer service! So kind when they are selling to you - give you a promise you can return any extra items and when you go to return - the owner spoke so rudely. She said they undercoating won’t match their other batches so can’t take back. How ridiculous!
I would not recommend this place to anyone.

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Lillian in Brampton
Lillian in Brampton
1 review Brampton, ON
1/10

Flooring

HORRIBLE sales person Vandana!! Very rude and disrespectful. Rushing us to pay before we even calculated the amount sq. Ft required. After payment we went to pick up, they did not have sufficient stock. We tried to settle with another item, we validated with the material handler in the whse that they had sufficient stock, Vandana claimed it was sold out. Another girl from the office validated that they have lots of stock. Yet this rude woman insisted a customer already bought it. She did not want to give us a credit because our 2nd choice was cheaper. She claimed she was taking it from a customer. She thinks everyone is as dumb as she looked.

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robertbarkat126 in Toronto
robertbarkat126 in Toronto
1 review Toronto, ON
10/10

Laminate floor

Wendy Tim helped us to choose floor . She is really helpful and she treat us like gold customer. She gave me good deal if someone goes there wait for her even if she is busy .

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Anuj in Gananoque
Anuj in Gananoque
1 review Gananoque, ON
0/10

Really low quality products

I had bought my hardwood flooring from Brampton hardwoo. Even though I double checked with the sales person on the product being top quality and was assured each time, in the first couple of months itself I can visibly see the hardwood being so soft that even a spoon falling can leave a dent on the hardwood. Will never recommend this place to anyone

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Private User
Private User
Private User reviews Brampton, ON
0/10

worst customer service

Not reliable and full of wrong information. Had a very bad experience . Worst customer service ever (Rina or Meena) . Don,t be fooled for their (Kumar) god fearing act.

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Private User
Private User
Private User reviews Toronto, ON
1/10

Hardwood Purchase

The hardwood is great the but the service is like back home! I found Judy working at Scarborough not willing to help me at all! I needed to exchange 2 open boxes that she sold me and her answer was that "we do not have delivery"... really when at the time of purchase they were offering home delivery for a fee. Anyways ... long story short they sold me two open boxes and when I wanted to exchange no one was interested in dealing with me, ignored emails, phone calls not returned straight up bad service to my face.... will not deal with them or send any clients to them. see photos of open boxes with missing pieces.

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Private User
Private User
Private User reviews Brampton, ON
10/10

Sales Service and Price

I went to Brampton Hardwood looking for wood that was exactly the same color as the sample I took with me. Vandana assured me that they could color match the wood exactly as in my sample. I was very skeptical but Joe R and Joe A came through and matched the color! They even made me a sample board of the wood which I am thrilled to have for my future design/color plans of my house.

As far as the price, Brampton gave me their contractor price at $6.99/sq ft for this 3/4" thick engineered hardwood, while another floor place was going to charge me $7.60 for 5/8" thickness of the exact same wood.

Thank you Vandana for your efforts on our behalf.

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MrTileMan in Windsor
MrTileMan in Windsor
1 review Windsor, ON
10/10

A new hub for small business owners!

I shop around for work and go to a lot of stores. The location on Bramalea Rd has an atmosphere I am yet to come across in any other store. Countless products for great prices, friendly staff, a relaxing aquarium(which I find ironically hilarious as it is one of the significant issues concerning hardwood)... OH! OH! POPCORN! THEY HAVE COMPLIMENTARY POPCORN! Kumar and Rina has been of great assistance to this whole project and I am sure they will be greater on our upcoming ones! I recommend this place to any contractor looking for good items for great prices!

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Company Response

Thanks so much for your excellent review, 10-star rating and glowing recommendation. We are very proud of our main showroom at 59 Bramalea Road in Brampton and feel that our selection, service and prices are unmatched (along with the popcorn). Contractor sales have been one of the pillars of our business since we first started almost 30 years ago, and they are so important to us that we recently opened a brand new contractor depot at 75 West Drive in Brampton, just minutes from our main showroom. The depot is huge and has everything readily available in stock for our many contractor customers. We would be extremely happy if you would also check out that location.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brampton Hardwood Floors Ltd

Welcome to Brampton Hardwood Floors Exceptional customer service We know that selecting a hardwood floor that’s just right for your home is important to you and your family. With so many different hardwood species, types and grades available, shopping for hardwood floors can be an overwhelming experience, and that’s why ...
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