Blue Diamond Pools

We hired Blue Diamond to refinish our pool, which had become so rough that our kids and their friends were constantly cutting their feet in the pool. Chase was amazing to deal with throughout the whole process - he was very professional, pleasant to deal with and responsive, always returning my calls right away. He came to meet with us promptly to give us a quote, after hearing that we needed the pool to be repaired as soon as possible. Initially he promised us that the renos would be completed by June 15, but he somehow ended up finishing the work before the end of May. This was the first time a contractor that we hired not only finished the job on time, but earlier than we expected!
We ended up selecting the Pebble Fina finish by Pebble Tec and are very happy with the results. The pool is very smooth now and I don't need to keep a supply of bandaids near the pool for bloody feet anymore! Michealynn and all the workers from Pebble Tec were amazing to deal with too. We would highly recommend Blue Diamond and Pebble Tec to anyone who needs to refinish their pool.

We again were in need of some landscape work and reached out to Blue Diamond given that our first experience with them was very good. About 7 years ago they did our pool and backyard landscape. They just completed work on our home up north where we did both front and backyard work with stamped concrete, lighting and plants. Again the results were amazing! What’s even more pleasing is the process in working with this group of people. They are competent in the work they do, they are very friendly and highly responsive to questions and changes.  
We again thank the group at Blue Diamond Pools and Landscaping for all of their efforts, thanks for making this process again very easy for us.
We love our oasis up at Blue Mountain.

I called blue diamond pools in early august of 2017. I called a number of companies in regard to a leaking pool that I designed and had built. I was looking for advice and figured I would ask around. I got a return call from blue diamond. I explained my situation and shared images. They agreed to do a site visit on august 14th. They had other site visits close to my house in toronto so we scheduled a time. The cost would be $350 for the site visit and quote with repair solutions and ideas. Chase the person that was to visit informed me that he had a number of ideas and solutions and would share after the site visit. He arrived and informed me that yes he had a few solutions and he would give me a couple of quote options in the coming days. He spent 5 mins at my house. He had to get to his other appointment. He stayed long enough to collect $350 on my visa.
A couple of days went by and I reached out to him. A couple days later he responded that he had been busy and would think on the best solution. A couple days later a received a vague email.
"At this time we would only be interest in your project is it was dismantled and we started fresh.
So concrete and tile need to be removed and steel and glass structure need to be cleaned and all caulking removed.
Please advise me on your thoughts."
I inquired about the site visit and the number of ideas? I also asked for a quote, a time line and explanation of the work they would do.
His response 4 days after my request.
"I would estimate you to be around $20,000.
This would be a properly caulked glass / steel structure you already have. And a new structural concrete pad, waterproofed, and tiled.
Any questions let me know. “
Still no proper explainiation, timeline, or quote. And what about all the great repair ideas?
I have to say I feel like I was taken advance of. I decided on another company that did not charge site visit and is working with me with a proper quote, outline and timeline, . I cannot comment on blue diamond pools work but I have included an honest option regarding my experience with them. I am willing to share all correspondence if required.

We had our pool installed in May-June 2016. We were very happy with the service provided and the continuous updates on the status of the project. Their communication and attention to detail was fantastic. They were completed our 18'x36' mountain lake design in just under 5 weeks which was actually a touch ahead of the anticipated date. We felt very comfortable dealing with Chase and Andrew throughout the project as well as the rest of the staff. Everything seemed to role very smoothly throughout the project, we did have one issue where there was a coping clip that didn't fit the liner, which was a manufacturers issue, and they handled this with the upmost professionalism. We also were able to make small changes as the project got further along, trust me, everyone putting a pool in will make small changes along the way! The pool looks better than we ever could have imagined and we will enjoy for years to come.

Excellent service from Chase, Andrew, Jessie, Mike and the rest of the crew.

Very timely installation and superb service throughout the process. Within a few weeks of construction starting we had a chance to enjoy the pool.

On-site issues were quickly resolved.

We were very happy beyond our expectations with the project from the beginning to the end. The pool team were a team and all worked well together keeping us informed and involved as the project unfolded. Chase and Andrew were helpful I. The coordination of the project which included grading issues, removing a tree, relocating a drainage pit. Adam Heath was our landscape architect who was guiding us with his diagram of what the proposed project would look like. Some changes occurred as we went along, but hat was no problem as Adam prepared an updated version of the revised plan. All in,a very positive experience. Would highly recommend.

We hired Blue Diamond to put in a pool and landscaping in our yard this summer. We chose Blue Diamond because they seemed professional, experienced and had good reviews.
Blue Diamond did a great job, and we have a backyard that we will enjoy for years to come. The Blue Diamond teams were fantastic, and we really enjoyed getting to know everyone. They were all knowledgeable, friendly and courteous. While the entire team was great, special thanks go out to Andrew, Kyle, Dillon, Doug, Mike, etc., for all the hard work and great attitudes.
As I mentioned, the team did a great job and were very organized. We did have a couple of issues come up near the end of the work. There was miscommunication around timing for the pool finishing vs. having our yard and fence done for pool permit completion - overall this wasn't a big impact and it was resolved. The bigger issue was the grading around the pre-existing shed that we kept. The shed was factored into the design of the backyard but the grading didn't account for the slope from the end of the landscaping to the shed front. While Blue Diamond made sure the grading and water runoff were fixed, ultimately we compromised on a solution that isn't very aesthetically appealing. Honestly, there weren't many options other than what was chosen, but had we known this was going to be an issue, we would have considered other design options.
As I said, this is our only complaint as the work done was exemplary, the team is dedicated to high quality and has great attention to detail. I would use Blue Diamond again.

Aly & Rob

Having a pool was always a dream of mine and before starting the process I was apprehensive that my expectations would outweigh what was possible. We had heard horror stories about what some of our friends had experienced with other pool companies in the area. Not only did you make the process painless but I LOVE my pool!! In fact, I think I can honestly say I have the best backyard on my block.

We want you to know that we are very pleased with the quality of service your company provides, in fact not only do I recommend Blue Diamond as the ONLY pool company I would ever consider using again but I use your company as an example of what great customer service in any aspect of dealing with the public.
We sincerely appreciate your responsiveness and the way you conduct business, any question we had was answered, any issue resolved quickly. Every member of your staff, every outside contractor that worked with you was polite, professional and hard working!
We have recommended your company to others because of our satisfaction with your service. Should you have potential clients that want a recommendation from us please don’t hesitate to call me, I’ll be easy to find… I’ll be enjoying my pool! Thank you!!
Catherine & Shane D

We had originally gone with a competitor for our pool and backyard and it ended being a huge mistake. Chase, Andrew and the Blue Diamond team came to the rescue and salvaged the project and turned my yard into the modern oasis we had envisioned. It’s buyer beware in the pool business and take it from us, go with Blue Diamond and it will be done right the first time. We had a less than Majestic experience with the previous company, thanks to Blue Diamond for saving the day.

Chase from Blue Diamond pools was not only professional and friendly, but his staff did an excellent job and did exactly what they said they would. We got many estimates from many other pool renovation companies, but Blue Diamond Pools was the most economical for us. In fact, after pool renovation was complete and the pool was filled with water, we had an area that bubbled up ever so slightly. When we called Chase to inform him, he offered to re-do the entire pool, upgraded us, and even filled the pool on his own expense. Talk about going above and beyond! A great company with professional people who know what they are doing - you can't go wrong!