This is the second time I've contracted Beverley Hills for window replacement, and have been very pleased with the price, service, installation, and end product.
With regards to Sales, Art was nice and professional and able to answer all of our questions. I liked the fact that their office made sure that we rec'd the same salesperson, the second time around. With regards to Customer Service, Kim in the office was excellent (quick, and friendly) with her confirmation, booking, follow-up emails. As for the installation, Archie and his partner were very polite and worked together like a well-oiled machine -- the three windows (one casement, two small side-sliders; all three in a finished basement) were done faster than I expected, looked great, and operated smoothly.
This particular job required a little extra finesse because one of the windows we were replacing was in a basement bedroom. It was originally one of those typical small basement windows, but I wanted to make it larger for safety/egress purposes and to brighten up the room. We decided to keep the width the same, but deepen the window, and settled upon a 30" x 44" casement. This required Beverley Hills to knock out some of the concrete foundation blocks, and also necessitated some outside excavation and installation of a window-well by a professional basement/foundation company. Fortunately, Beverley Hills was able to refer a really good and reputable basement foundation company AND coordinated the whole job with them. Both teams jived seamlessly, one after the other: basement guys -- window guys -- basement guys again. There's no way I would've believed it could possibly run THAT smoothly and quickly, but it truly did!
With regards to after-sales/warranty support ... I honestly can't say, because the good news is: I've never needed it! This is a testament to their superior product and workmanship, considering the first time I used Beverley Hills was in my previous home, where we lived very happily with their window installation for a few/several years before we sold that house -- we never encountered any drafts/squeaks/sticking/misalignments at all! Based on how professionally and conscientiously they've handled everything else, I'm perfectly confident that they'll be there for me if I ever need support this time around, but I'm optimistic that I won't need to call them again until it's time to have more windows done!
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