I needed my wood frame patio door replaced because the thermal seal failed and the heavy door kept coming off its track. I called Beverley Hills because I had previously used them for windows, eavestroughs and gutter covers. I was satisfied with their professionalism, quality of work and products and especially by their customer care for after sales service regarding warranty work. It was important to me that they stood by their products and workmanship. During final measurements it was discovered that my door was a couple of inches shorter than the standard size door and might have to be custom manufactured to fit. this would have cost more money and taken longer to deliver. Fortunately BH have highly experienced tradesmen that have seen all sorts of situations and if they can't find a solution to fit then I'm convinced that no one can. The installer (Dave) was able to remove and reinstall a new concrete threshhold that lowered the thershhold by a couple of inches thereby allowing installation of a standard patio door. He did the job alone and was done 2-3 hours sooner than I expected. He cleaned up the work area thoroughly and the door looked like it was always part of the house. BH has changed ownership as the original owner has retired and sold the company. However, the staff remain intact as does their attention to customer service and standing by their guarantee.
- Company Response
Thanks for your review, we appreciate it!