Better Contracting Services

I called better contracting after the major rain in may they came out and gave me a quote and they finished the job on time and did a grest job and the customer service was excellent.

We own a 3 story apartment building with 35 units in Toronto. On the third floor of the building in two apartments, there were minor intermittent roof leaks which appeared primarily after a spring thaw. At the end of May 2013, we hired a company to repair the leaks. They were going to spray an environmentally friendly material called “Tough-Guard” over the effected area which was about one sixth of the total roof area. They guaranteed that they would fix the leaks.

Later, when we went to the roof to see how it was going, unfortunately we saw that, without our prior knowledge or consent. they had begun tearing the roof apart in that area and beyond. When we asked what was going on, the roofing company owner told us that they felt the job needed more work. Now we were stuck.

That weekend, June 22 and 23, the weather turned bad and it began to rain heavily. Water literally deluged into the back of the building as if the roof had been completely open with nothing to even slow the water. It rained in heavily over the tenants and their goods and penetrated down on every floor of the building right through to the basement.

The next day, the roofer and some of his helpers came to the building purportedly to try fix the problem.With a huge white tarp, they created a tent covering over the back portion of the roof. This was ineffective as the tarp had several large rips and holes in it. They also took a wet-vac to the roof and were up there the following week, after each rainfall trying to vacuum up the water. Nevertheless, with each subsequent rain, water poured into the building. Then, the company owner began trying to sell us on a complete new roof installation to be done, of course, by him.

So, our attempt to effect a simple repair had now become a nightmare for us and 15 effected tenants. Fifteen apartments now had water soaked and damaged ceilings, walls, floors and contents. The back areas of the hallways on every level, their floors, carpets, ceilings and walls were soaked as were the ceilings, walls and carpets of back areas of the finished basement which had all been seriously damaged.

At this point, it was very clear that these people had caused this problem and did not want to or know how to solve it effectively and rain was threatening yet again. So, we contacted Better Contracting Services which we knew is a roofing company used regularly by Mr. Mike Holmes on the TV program, Holmes Makes It Right, on Home & Garden TV. Despite the fact that this is the busiest season for all roofers, they saw the urgency and immediately sent a team of men to the roof to try to seal the damage done by the other company sufficiently enough to gain time to effect a good repair or replacement of the roof. Based on our experience to date, we were quite concerned about their ability to do this.

On the morning of July 8, 2013, five men from Better Contracting Services arrived at the building to apply a bandage-like measure to the roof in order to stop the deluge of water and buy time to effect a proper repair. They completed the work in about 5 hours and assured us that this would stop any further water coming into the building. They finished by 1:30 pm. That very afternoon, the skies opened up and we had a record rainfall (126 mm in 2 hours) which flooded subways, Go Train tracks and Toronto in general. Yet, not one drop of water entered the building.

As a result of this success and in view of the serious damage caused by the other roofer, we asked Better Contracting Services for a quote to replace the roof. The roof they proposed was the best insulated roof I have ever seen and I have owned and managed apartment buildings all my life. It was by no means cheap. But, it should last for decades without a leak. They worked on it constantly for two weeks. The result is a work of roofing art.

The services provided by Better Contracting were fast, informative, extremely efficient, clean and effective. If you want it done right, your choice is clear.

I called Better Contracting to my house for a roof estimate. They were not the cheapest, I got a lot of quotes and could not believe the differences in price. I went with Better Contracting because they had a great reputation. The Job was great. Thanks Guys

Fabulous crew; professional & friendly. Arrived first thing in the morning got set up immediately and worked throughout the day taking a break for lunch. Removed old shingles, flashing, caulking and replaced with new product all in one day. Even installed roof underlay and ice & water shield. Protected all areas with tarpaulins and sheets of plywood. Cleaned up thoroughly well. No complaints. Great attention to detail. When you want to have it done right call Better Contracting.

I had this company come to do my roof and eavestrough what a job they did. they were here from start to completion. i have had contractors do work for me on other issues but never have I had the chance to deal with a company as professional in manner as Better Contracting. I would recommend this company to anyone looking to get their roof or eavestrough completely done or even just repaired.

I had the roofers come in and repair a leak and install 2 metal flashings to my chimneys. Shortly after the leak was much worse than before and created a great deal of damage. I called the company and after many attempts they returned my call. They would not honour the warranty and said they could not be responsible for their workers. The owner was also extremely rude and verbally abusive. Upon calling another company to repair their work I was told that the previous roofers had incorrectly installed the shingles causing the water to get into the roof. I am so disappointed with them a simple repair ended up costing me another $2000 plus the $750 I initially paid them and a lot of damage in my attic and bedroom. It is so upsetting when someone gives you a warranty and then will not honour it. Even worse they make the problem even greater thus costing the customer so much more. I would strongly advise people to stay clear of this company.

There was a roof leak at my restaurant, called a few places, got a few estimates but Murray Collins from Better Contracting stood out. He answered all my questions and made sure I understood the scope of the job. They were not the cheapest nor the most expensive but his manor and knowledge of the product was what won me over. The experience was not only great from start to finish but extremely professional. If you know nothing about roofs (or even if you do) this is the company to call. I even recommended them to my parents for their house!

I just moved into my house about a year ago and the house inspection failed to tell me that my roof was in bad condition. I had Better Contracting come out to take a look and they were very thorough with their inspection and very helpful. I then had two more companies come out to take a look and was not confident in their expertise. I decided to go with Better Contracting and am extremely satisfied with their work and professionalism. I highly recommend them to anyone looking for a good quality roof and a worry free process.

Better Contracting Services was one of 2 companies who came to provide a quote for replacing the shingles on my roof. Debbie was friendly and quick to book the appointment, and Josh was very knowledgeable, staying over an hour with me to explain the work that was going to be done. Their price was higher, but I felt I would be getting good value. A month has now passed since the roof was done, and I am happy with the new roof.
Unfortunately, the work crew cut a few corners that completely marred my experience with this company. We discovered, upon looking into our attic afterwards, that the crew had failed to reconnect my bathroom fan ducts to the exhaust vent (they didn't even install a collar that would be required for this connection to be made), thus venting humid air directly into my attic. Even after they corrected that problem, my bathroom vent still wasn't venting properly, and I ultimately had to climb back into my attic, move my insulation, rip through our vapour barrier, and dismantle the ductwork so I could clean out the shingle debris that they'd managed to drop into it, thus clogging it. In addition, our eavestroughs started overflowing when it next rained, requiring me to climb up to my roof to clean out the shingle debris that they had left blocking my downspouts. I don't think a home owner should be required to risk his life on a ladder or know how to disconnect his ductwork to clean up after a roofing crew.
Better Contracting was quick to bill me for my work, calling me first thing Monday morning for payment even though the foreman didn't come to do his final inspection until 2 days later. Fortunately, I discovered these glaring errors before I'd paid them and was able to hold off on payment until I was satisfied.

Professional, honest and reliable. I had Better Contracting Services do some minor roof repairs. Despite being a small job, they took my concerns seriously. The best contractors I have ever worked with. Thank you!!! Will definitely use BCS again.