Bassett Furniture Direct

Furniture
255 Bass Pro Mills Dr Vaughan ON L4K 0A2
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HomeStars  >  Furniture in Concord  >  Bassett Furniture Direct
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40%

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Reviews by rating (past 12 months)

Reviews for Bassett Furniture Direct

Average customer rating:
7.7 10 (5 reviews)

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Sherry in Markham
Sherry in Markham
6 reviews MARKHAM, ON
8/10

Sofa sets

Bought two sets of sofa from this store. The selection is very good, the quality of the furniture is very nice. Sales people was pleasant to deal with, and the delivery was on time. Overall, a happy customer.

1 of 1 people found this review helpful.
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S Wong in Markham
S Wong in Markham
1 review Markham, ON
10/10

Custom upholstered Headboard

I had a wonderful experience dealing with this company. Katherine P. who helped me with choosing my headboard was very knowledgable and answered all my questions. She sent me a thank you card along with the fabric swatch of my headboard which I appreciated.

The delivery guys took off their shoes on their own when they saw I had carpet upstairs.

Overall, the headboard was at the top of my budget however I don't think I could have found something of similar style or quality elsewhere. It definitely looks its costs.

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JK Whirl
JK Whirl
3 reviews Etobicoke, ON
10/10

Desk for library

Had been looking for a nice dark coloured desk to help furnish a library in our new house. Item was ready a bit ahead of schedule and was delivered on time at a mutually agreed-upon time. Delivery team was careful not to scratch walls etc. and assembled it in the library quickly and left no mess.

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Etobicoke-5832
Etobicoke-5832
2 reviews Toronto, ON

First Review

2.3/10

Home Office furniture

We paid "full value" for a customized bookshelf including some glass doors and file folder drawers. The service post purchase has been brutal. Delivery was 5 hours late, product showed up damaged. They wanted to attempt a fix before replacement. Guy that showed up to fix it said, "I can't fix that" - no kidding! Replacement showed up damaged. They didn't even attempt a drop off, so they called the day of scheduled delivery to say, we're not going to drop it off. They then called to schedule a weekday drop off - I don't work? The next Saturday available was 2 weeks out .... They've offered me a $100 discount on a $4,000 order. Not once did they call me first. Horrible service and I still haven't received it yet! 4 to 6 weeks is now over 12 weeks for a bookshelf!!!

By the way, their shipment from Virginia is really China to Virginia to Toronto. Worst customer service I've ever received.

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Company Response

First of all, we have many satisifed customers that complement us on our great products and service. Having said that, there is always issues that arise and ways that we can improve our business.
With respect to this particular instance, I would offer the following comments:

1. Delivery was late due to brutal snowstorm that virtually shut down the city. Customer was phoned to advise that the delivery was delayed, Other customers that day complimented our delivery for persevering in spite of very challenging conditions.

2. Damage ocurred during delivery process and after inspection, in was decided that new cabinets would be ordered rather than attempting to repair damage (that seems reasonable). Damage is cosmetic and customer is using the damaged furniture until the new product arrives.

3. New product arrived from factory damaged(it does happen!). Customer is still using existing product until replacement cabinetry arrives.

4. Deliveries are scheduled as soon as possible. Customer's that prefer a Saturday are served on a first-come, first-served basis until the schedule is full.

5. We acknowledge and regret inconvenience caused by a second delivery to replace damaged product, however, customer is not without use of furniture and replacing the damaged product was never an issue.

It is impossible to prevent every possible happenstance that may occur in ordering a custom product from a factory. We believe that we are offering good Customer Service by ensuring that when something does not go right that we make it right as quickly as we can. From the customer's perspective that may be taking too long in this instance however, that is why we offered a cash discount to compensate for the inconvenience.

Thank you for the opportunity to publicly respond to this account.

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