My email to Head Office last year. I purchased a bath vanity from the Stoney Creek location. The nightmare continues ...
Kindly direct this message to the appropriate individuals at Aya Kitchens Head Office for their attention.
I am writing to express my profound disappointment with my experience as a customer of Aya. It is with the utmost sincerity that I bring these pressing concerns to your attention, as they significantly tarnish the reputation of your brand, both in terms of product quality and customer service.
I made the decision to invest in a bath vanity from Aya Kitchens, driven by the expectation of receiving a high-quality product and enjoying a positive customer journey. Regrettably, my experience has been a disheartening one, marked by a litany of issues that I feel compelled to detail:
1. Terrible Installation: The initial installation of the vanity left much to be desired. The installation team appeared to lack the necessary expertise, resulting in a final product that fell far short of my expectations. Evidently, corners were cut during this process, leaving me with an installation that was far from satisfactory.
2. Paint Chipping Off: Soon after the installation, a more pressing issue arose - the paint on each and every door of the vanity began chipping off at an alarming rate. This product appears to be ill-equipped to withstand everyday use.
3. Inexcusable Delays: The process of obtaining replacements for the defective components proved to be a significant ordeal. I took days off work, only for the installers to arrive unprepared, further prolonging the replacement process by an additional two months. This entire ordeal spanned several agonizing months, causing substantial frustration and inconvenience. The delay in addressing this issue speaks to a lack of commitment to customer satisfaction.
4. Color Inconsistencies: Following the second installation, I observed blatant color inconsistencies within the vanity, a matter I communicated to the sales team. To my dismay, the Stoney Creek sales team opted to overlook this issue, refusing to acknowledge these apparent defects. This stance persisted, with the manager steadfastly denying the existence of color inconsistencies.
5. Wood Splits: In addition to the aforementioned issues, the wood panels used in the vanity display a concerning lack of proper sealing, resulting in visible splitting. This level of craftsmanship is wholly unacceptable for a product of this nature and cost.
6. Repeat of Issues: To compound matters, I now find myself caught in a disheartening cycle, as the paint on the cabinets is once again displaying signs of chipping off, necessitating a second replacement.
Moreover, I must bring to your attention that during the second installation of the vanity, damage was incurred to the walls of my bathroom and countertop. This further adds to the frustration and inconvenience I have endured as a result of the substandard product and installation process.
Considering the cumulative problems I have faced, including the damage to my bathroom walls, I must request a fair and appropriate compensation to address the inconveniences, frustrations, and additional costs that have been imposed upon me as a result of these issues.
As a customer, I had rightfully expected a level of quality, integrity, and professionalism that, unfortunately, I did not receive.
I kindly implore your team to conduct a thorough investigation into these matters and undertake the necessary actions to rectify the issues outlined above. Customers should rightly expect products that meet the advertised standards, backed by a company unwavering in its commitment to fulfilling its promises.
I trust that Aya Cabinets will use this occasion to address these concerns, offer appropriate compensation, and actively work towards improving both product quality and customer service.
I will be taking appropriate legal action.
DO NOT PURCHASE PRODUCTS FROM THIS COMPANY. YOU HAVE BEEN WARNED.
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