Avenue Road Roofing

My experience with Avenue Road Roofing was a dubious one.

Pros: When they get to the job, they do everything very quickly, and the result is of high quality. Shingles roof team was remarkably efficient.

Cons: Communication within the company is non-existent.
Flat roof team left the scratches on the siding of my neighbour’s house.
Flat roof team proved very uncooperative when it came to doing the dumpen vent.

Here are the details.

I signed the contract on July 26th and was told they will be able to start the work in 3-4 weeks. They started Sept 3rd. I was told their scheduler will get in touch with me. In reality I had to call several times because the scheduler was sick and no one else was able to do the job.

By Sept 3rd, my contact phone number has changed. I gave my cell to my father who came to help me with reno, and did business on my work cell. I left my new number to virtually everyone in the Avenue Road Roofing company whom I spoke to. Nevertheless, when trouble came, they couldn’t reach me because they didn’t have the number.

On Sept 3rd, it was the shingles roof team started their work. They were done in one day and did everything beautifully. I was delighted, hoping that tomorrow the work will be all done.

On Sept 4th, the flat roof team started their work. And here came the trouble.

First, I needed a dumpen vent on my flat roof. The roofers would forget about it, if I haven’t called in to ask them to cut the hole in the bathroom ceiling. They refused. They said they do not do any work from inside the house. Ok, I asked them to wait for my electrician to come and do the hole (the hole was necessary to run the vent duct properly). They refused. They had a whole roof to work on, but they refused to wait for an hour for my electrician on the excuse that they need to finish the vent NOW to continue work. I had to ask my carpenter to make the hole, which cost me additional money. I pay several thousand dollars for the roof and they cannot wait for one hour to provide a service client requests.

Second, when I came home after work, I was met by my neighbour looking very angry. It turned out that the flat roof team damaged the siding of his wall when dropping down the debris. There were multiple scratches on the siding. My neighbour is an elderly man and he’s Greek, so I realize he could have been exaggerating the damage. But taking that he had no complaint whatsoever about shingles roof team (and he would not miss a chance to complain), the flat roof team really did something wrong.

I had to write a complaint and forward it to several different people within the company. As a result, two nice men, Joe and Kaz, came to fix the damage. They pacified my neighbour by patching the scratches, and fixed my dumpen vent, this is to say completely redid it from inside. Why couldn’t it be done like this in the first place is beyond me.

In the end, the work was done, and I’m happy with my new roof, but my experience was far from brilliant.
If I would ever recommend this company to others, the recommendation would come with a warning: “They are good as long as you babysit them”.

Sept 7 2013
All aspects of the job from the quotation to the final billing were conducted compentently & professionally. I.Y.

(Large sized shingle roof replacement done in the GTA)

this submission is not for a new roofing job but rather for a repair under warranty. I was completely surprised that the roof was still under warranty. Your employees took care of the job to my complete satisfaction without anything more then a phone call to your office. I was so impressed with the situation that I have left your sign on my lawn for the past month, basically telling anyone who passes the house that i am more than happy with the service after the sale. i am extremely happy that I originally choose Avenue Road Roofing for the work and would more than recommend you to anyone who would ask. Again, thank you very much for the excellent manner in which you handled the repair.

First, we were absolutely thrilled with the work and the team including yourself, and Barb. Excellent customer service. We would highly recommend you guys!!
(Shingle job was done for commercial address)

ON SEPT 16TH 2012 MY WIFE AND I ORDERED A COMPLETE NEW ROOF FOR OUR HOUSE USING THE CERTAINTEED GRANDMANOR SHINGLES. IT WAS INSTALLED DURING THE DATES FOR NOV 8-9TH, 2012.
MY WIFE AND I WOULD LIKE TO EXPRESS OUR DEEP APPRECIATION FOR THE PROFESSIONAL CARE AND HAND HOLDING WE RECIEVED BOTH FROM THE QUOTE TO THE FINISHED PRODUCT. IN PARTICULAR, JASON WHO DID THE BASIC QUOTE, BARB WHO DID THE SCHEDULING (BY THE WAY, HAS AN AMAZING,HAPPY AND WONDERFUL PERSONALITY), FREDDIE AND HIS TEAM WHO DID THE PHYSICAL WORK, FERGUS WHO DID THE FINAL INSPECTION AND EVERYONE ELSE BEHIND THE SCENES.
THE INSTALLATION WORK WAS AMAZING TO WATCH. THE WORK WAS DONE WITH PRECISION AND CARE ESPECIALLY ALL THE LITTLE DETAILS. NOTHING WAS GLOSSED OVER, EVERYTHING WAS PERFECT. MY WIFE AND I WERE COMMENTING THAT FREDDIE AND HIS TEAM TRULY SHOWED PRIDE IN THIER WORK. THIS IS A RARE QUALITY YOU SEE IN BUSINESSES TODAY. MY WIFE AND I WILL HIGHLY RECOMMEND YOU, SHOULD ANYONE ASK ABOUT OUR ROOF. AGAIN, OUR DEEPEST THANKS AND APPRECIATION FOR A JOB WELL DONE!!!!

Every person in your firm was professional and friendly. they worked quickly and cleaned up properly. The supervisor came the next day and did not like some aspect of the work. The day after, they were back and redid some of it to meet his standards. They took my tarpaulin, thinking it was theirs, and as soon as I mentioned it to the office, I got $25 discount to replace it.

As usual, another outstanding Avenue Road Roofing job!

From the flexibility of salesman John in meeting with us at our convenience, to the friendliness and tidyness of the workers, and the thoroughness of the post-completion inspection, we were once again very impressed with Avenue Road's professionalism and customer service.

I just wanted to let you know how pleased I was of my roofing job.
The crew was excellent and did a terrific job. I was really surprised that they were able to get the roof finished in 1 day. My Neighbour at the back watched your crew in action and was very impressed. Since then she got an estimate for her roof and she'd want to have the same crew who did my roof. I have also had 2 small jobs done by your rep I was most impressed by his attention to detail and great personality