Alexanian Carpet & Flooring

Carpet & Rug Retailers
1855 Dundas St. East Mississauga ON L4X 1M1
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86%
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Reviews by rating (past 12 months)
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Reviews for Alexanian Carpet & Flooring

Average customer rating:
8.6 10 (231 reviews)

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Don in Nepean
1 review Nepean, ON
8/10

Engineered hardwood flooring was installed in our home by Alexanians earlier this year but proved unacceptable to us for a number of reasons. We contacted manager Bill North who promptly came to our home and (once we pointed out the problems we had with the floor) reassured us the situation would be corrected to our satisfaction. It was. The engineered flooring was removed, another layer of plywood was installed over the subfloor and a new solid hardwood floor was installed. We are more than satified with the results. Our thanks to manager Bill North and to the professional work of installers Nathan, James and Mitchel. Great job and great service!

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Company Response

Thanks for taking the time to write your review. I am glad we could rectify the problem to your satisfaction. We take customer service very seriously and occasionally problems occur, but making them right is our commitment to you. Thanks again.
Allan Alexanian

Laurel Martin in Carlisle
1 review CARLISLE, ON
10/10

Everything was exactly as it was supposed to be! The quality of the wood was excellent - exactly what I ordered. Measurements were perfect. The installation was perfect and it was a pleasure to have the installers in our home. Be sure to ask for Peter's team to install - he did a wonderful job!
Everything was done right and done exactly on time when they said they would. Go see Allan at Alexanians at Upper James and get started!

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Company Response

Laurel,
thank you for taking the time to send in a review and thank you for the kind words.
Allan Alexanian

arnald in hamilton
1 review Hamilton, ON
10/10

I WAS LOOKING FOR THE PERFECT CARPET, WARMTH, AND A DAMP CONTROL DUE TO BEDROOM WAS IN THE BASEMENT, THEY HELP A LOT ON TYPE AND COST, AND THE COST WAS VERY LOW.THEY WERE VERY FRIENDLY AND CARED FOR YOUR NEEDS.

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Company Response

Thank you very much for your kind review.
Allan Alexanian

Lance in Toronto
2 reviews Toronto, ON
9/10

Great install on hardwood flooring and when I had issue Dave at Alexanian made things right. He cares that the job is done and the customer is happy and I appreciate that.

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Company Response

Lance,
Thank you for taking the time to let us know that you originally had some issues. I am glad that we had the opportunity to correct them and that have earned your respect and trust. We place a huge emphasis on customer service and satisfaction. Thank you once again for taking the time!
Allan Alexanian

Johnny Boy
9 reviews Toronto, ON
9/10

Amazing, just like walking on air. Alexanians did a marvelous job. Do to flooding, we had to have our rugs and linoleum replaced. After many, many delays we finally had the job done. It took them less than a day to complete the entire basement. Pat, our representative was excellent and very patient I might ad. The floor in our basement has never looked nor felt so good. I would recommend them in an instant.

1 of 1 people found this review helpful.
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Company Response

Thank you for your kind review.
Allan Alexanian

Alf Neuman
6 reviews London, ON
6/10

This company supplied the carpet and hardwood for our new home. While the maple hardwood is quite beautiful we are currently involved in a dispute with the Alexanian and the builder and the installers. much of the wood has cracked within three months of moving in. it seems the supplier blames the installers and the builder blames the manufacturer. still waiting to find out who will be responsible for replacing floor.

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John & Eleanor in Burlington
2 reviews Burlington, ON
10/10

We had a small issue with our grouting. After a call to Ken, he fixed it at no charge to us. He came as soon as he heard we were having a problem. Service at this store is incredible. Prices are fair and the workmanship of their installers is superb.

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Company Response

Thanks for taking the time to write your review. I am glad we could correct the problem.
Allan Alexanian

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alexanian Carpet & Flooring

Alexanian Carpet and Flooring is a family owned business founded by Aris Alexanian in 1925 in Hamilton, Ontario, Canada. Today, Alexanian Carpet and Flooring has 17 locations in 12 cities throughout Ontario along with our online store. We have serviced every Canadian Province and Territory as well as many US states.

CATEGORIES
Carpet & Rug Retailers, Floor Retailers, Shutters & Blinds, Carpet Installers, and Floor Laying & Refinishing
PRODUCTS
Hand-Knotted Persian and Oriental Rugs, Machine-Made Area Rugs, Sisal, Seagrass, Custom Rugs, Slate, Ceramic, Marble, Granite, Hardwood, Bamboo, Cork, Laminate, Vinyl, Wall to Wall Carpet, Hunter Douglas Window Coverings.
SERVICES
Professional Services Include: In-Home Carpet and Upholstery Cleaning, Area Rug and Oriental Rug Cleaning, Tile and Grout Cleaning, Rug Binding, Fringing, Repair and Restoration Services, Floor and Tile laying, Carpet Installation, Custom Made Area Rugs, Window Covering Installation, Free Shop At Home Service.
BRANDS
Mannington, Lauzon, Kahrs, Philadelphia, Mohawk, Stainmaster, Masland, Cabin Craft, Fabrica, Shaw, Tuftex, Scotchgard, Wunda Weave, Kathy Ireland, Godfrey Hurst, Teragren, Solida, Columbia, Wilsonart, Dal Tile, Congoleum, Marmoleum, Borealis, Sarana, Twelve Oaks, Nourison, Karastan, Jaipur, Hellenic.
STYLES
Alexanian's offers all styles, textures and colour variations in our flooring. Ranging from the most traditional through to transitional and contemporary styles, we carry a vast array of rug and flooring choices.
SPECIALITIES
Alexanian's offers unique rugs from around the world, a huge selection of carpet and flooring styles and full service installation. Our impeccable service and customer care is Alexanian's specialty!
WEBSITE
http://www.alexanian.com
YEAR ESTABLISHED
1925
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
Cash, Interac, MasterCard, Visa, Cheque
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