I rent out space in an OLD Kensington Market building. So, over years, I've dealt with more roofing contractors. I had to. And only 2 roofing contractors in the past 15 years have done the job right enough to last.
Ricardo was one of only two. The best one. Because last year Ricardo went way above and beyond for me.
New shingled roof, new flat roof -- and spectacular new deck.
I was worried when he started, though. Just because I'd paid to get that entire roof area redone too many times not to feel anxious. Expecting the worst yet again. But, instead, Ricardo had viable, working solutions for every problem. Solutions to problems even I hadn't anticipated.
So glad I chose Ricardo. Out of 5 quotes his had been second lowest -- one guy quoted lower -- but it seemed like Ricardo actually cared. Like fixing my problem mattered to him personally.
And it's true. That's exactly how Ricardo is. For the first year in the past 15 that roof has stopped leaking. I can finally stop worrying.
Reading the negative comments, I can totally understand why people felt let down when Ricardo was in Brazil. Heck. When the only person you know will save your day isn't there -- that can be a terrible disappointment. But not because that one person let you down, though. Just because they aren't there to save your day again. Especially when you know nobody else can or will do the job as well.