2 new custom exterior doors and locks, 1 new custom storm door
"High End Product, Low-End Installation and Customer Service"
Our experience with Moncada Windows and Doors was very disappointing. After an initial delay in the installation of two new custom doors and a custom storm door, there were then several mistakes with the installation requiring them to return for repairs the following week. These included a loose handset, off-centre lock, missing flashing, and a large chunk of damaged plaster from our wall. One deadbolt was mismatched to the handset but they installed it anyway and promised to replace it with the one we ordered and paid for. Three months later we are still waiting for them to return. Numerous phone calls and emails have been left unanswered. We do not recommend Moncada Windows and Doors.
- Approximate cost of services:
- $5,000.00
- Company Response
This job was done exceptionally well considering existing doors were so badly installed and frames were removed our install ion was done well we did have to come back and do adjustments which we did and for the the off centre lock that door is existing which is over 70 years old she added that lock after our contract and was not an easy install but we made it right on the hard ware that was not done on the contract and we ordered exactly what was emailed to us and what customer wants is not available even to switch