We requested quotes from a number of different companies in the area, as well as larger organizations, for the replacement of 2 basement windows. Jim from Moncada came and gave us a quote and it was no-nonesense, and a helpful meeting. I felt with other companies that they were giving us a "show" or that the price could be modified if you haggled - but with Moncada the pricing process was pretty straigh forward and I did appreciate that. Their pricing was on par with everyone else, we went with them evn though they were a *bit* higher because we felt that the quoting process was the least stressful.
{Delivery}
The windows came on time, and were not delayed at all.
{Installation}
The guys came to install the windows were a bit gruff. For an older couple, I would suggest having someone there to inspect the installation process, as the 2 guys were a bit intimidating.
A few weeks after the installation we were installing drywall around the window and realized that the windows were REALLY not level, and had an obvious tilt to them. We called back to express our concern and were told that it was "supposed to be like that". We were basically given the run around, which was really frustrating.
{Fixing the problem}
My husband stayed on the issue and within 2 weeks they came back. The installers looked at the window and gave my husband the run around saying that he couldn't fix it. He'd have to come back another day. We said to get his boss on the phone, and magically they were able to fix the windows.
{Summary} The whole process was pretty much ok, except for the run around at the end when the windows were not level. I would truly suggest that you inspect the windows before the guys leave. We trusted the "process" so had no reason to doubt their work.
In the end, they fixed the issue, and we like the windows.
- Approximate cost of services:
- $800.00
- What could this company do to improve their services?
- When we had an issue, it would have been helpful that they didn't defend the work right away (without seeing for themselves what the issue was!) They went on the defense right away, when we would have preferred them to acknowledge a mistake MAY have been made. We simply just wanted it fixed.