Pest Detective

Pest & Animal Control
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Reviews for Pest Detective

Average customer rating:
9.1 10 (123 reviews)

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Stephen from Burnaby
Stephen from Burnaby
3 reviews Burnaby, BC
10/10

Wasp nest removal

Hired them for a wasp nest removal and everything went well. Diego was efficient and helpful over the phone. Andrew showed up to do the actual extermination and did so competently while demonstrating a pleasant and professional manner. Having chatted to Andrew as he was finishing up, my father later told me that he much preferred him to whomever it was we've called in the past, so this company is now our first choice.

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Company Response

Hey Stephen. We love hearing this! Thanks for the great feedback, we are thrilled to have found another loyal customer in you! I'll be sure to pass this on to Andrew, his boss, and Diego! Sarah @ Pest Detective

Stella in Vancouver
Stella in Vancouver
1 review North Vancouver, BC
8/10

Technician unprofessional

We have used this company several years for ant spraying and have been satisfied with their service. However, this year the technician made unprofessional comments about having to come again to do a touch up spray. The technician's attitude only changed when we showed her where the ants were that she had missed spraying the first time around. Up until then, she was implying that we only called them back for a touch up when it wasn't necessary. Although this exchange was unpleasant, I will still recommend this company but not the technician that we had.

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Company Response

Hi Stella,
Thank you for sharing insight into your experience. We are sorry you had a less than satisfactory experience with the technician. We have forwarded this to the owner of the area for review. Thanks for your loyalty to our company over the years, we really do appreciate it.
Sarah @ PD.

dmj in Langley
dmj in Langley
1 review Langley, BC
10/10

Best Pest Control and Elimination Company out there!!

I have tried several pest control companies. Both well known ones and obscure ones and in each case I found them expensive and non effectual.
I was desperate (arachnophobia is no joke) and thought to try Pest Dectective as friends on Bowen Island swear by them. Thank God there is a branch in Surrey and Langley. Ken S. came out and after talking to my husband and I, he understood the severity of my phobia and went above and beyond in spraying and bombing my house. He then got rid of the terrible ant problem outside. He also helped our neighbours with their wasp in the attic problem. He also set up my house exterior spray program and looked after our mouse and rodent on-going control. When we moved to Langley I begged Ken to come and set up the same program in our new house. I am so happy and peaceful in our house thanks to him and Pest Dectective. Ken - you ROCK!!

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Company Response

This is fantastic to read!! Thank you for taking the time to share it with us and potential customers, we really do appreciate your kind words! And we will be sure to share it with Ken! Sarah @ PD

matt in Maple Ridge
matt in Maple Ridge
5 reviews West Vancouver, BC
0/10

bait & switch pricing + rude management.

Called and was quoted $75 for lawn ant spraying or $230 for carpenter ants which would require more "intensive" treatment. Made appointment for Thursday for the lawn ants, which was then cancelled and rescheduled for Friday morning at 7AM... at 7:30 they showed up, spent 10 minutes at the house, and issued an invoice for $230+tax.

If you like bait & switch pricing, and paying your pest company more than your lawyer, call these guys up.

To top it all off, when we tried to resolve the pricing discrepancy, was called by 3 seperate people, forced to repeat the entire story 3 times, and repeatedly told that I made a mistake and told that there was no $75 pricing (and later, in that same phone call, told $75 is for wasps?)... all a very frustrating experience.

The strawberry on top of the cake is the treatment didn't work.

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Company Response

Hi Matt,

Our manager was speaking with someone yesterday with regards to this and was disconnected. She attempted to call back a couple times before leaving a message to continue the conversation. Please call us so we can make this right with you. We would very much appreciate that opportunity.

Thank you,

Pest Detective
604-988-3330.

Dina W.
Dina W.
2 reviews Langley, BC
10/10

Bird nest removal

The professionalism of the technician sent in was amazing! He did such a thorough job, and took the time to explain to me what he was going to do and why. I have brought Pest Detective in again for ant control as well and their thoroughness and cleanliness is outstanding. (plus i haven't seen any ants since!) I will definitely be using them in the future and will recommend them.

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Company Response

Thanks so much for sharing Dina! We appreciate the review and are more than happy to help! Sarah @ Pest Detective.

DDUNGEY
DDUNGEY
2 reviews North Vancouver, BC
10/10

Pest Control

Pest Detective is always thorough and the technician was very good with explaining to my teenage sons what work was being completed

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Company Response

Thanks for sharing the positive review! I am very glad to hear our technician was able to make your son feel comfortable and explain the science behind the service we provided.

Private User
Private User
Private User reviews North Vancouver, BC
4/10

Follow up satisfactory

Used them over the year to get rid of rodent problem. Unfortunately did not check regarding warranty etc. Problem persisted and when complained received good follow up and an experienced technician to resolve issue.

Review has 1 previous version
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Company Response

Thanks very much for allowing us to resolve this problem for you, we really do appreciate it. We hope you will allow us the opportunity to assist you with any future pest concerns.
- The PD team.

Karen of View Royal BC in North Vancouver
Karen of View Royal BC in North Vancouver
1 review North Vancouver, BC
10/10

Great customer service

I was delightfully surprised by the excellent service we received by Pest Detective. Our fellow was very knowledgeable, effective, on time and friendly. Completely satisfied, there was no need to call him back for follow up.
I would highly recommend Pest Detective for your pest control needs.

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Company Response

Glad we were able to help you solve your pest problem. We really appreciate you sharing your positive experience on HomeStars too! We never get tired of hearing from satisfied customers. It is why we do what we do. Thanks for posting the picture too!
Chris @ Pest Detective

MVBSP in Chilliwack
MVBSP in Chilliwack
1 review Chilliwack, BC
1/10

You don't need pest Detective for getting rid of mice

Moved into a new build in Chilliwack, saw mice and droppings and flipped out. Called Pest Detective and they charged $200 for initial consult: guy came looking unkempt, tramped around with shoes on and left bits of insulation walking through, asked if we had ladder (to do his job) and left bait traps, 3 snap traps (1 broke in one day, another just now). Stayed about 50mins. For follow up I requested another person and specifically asked if they can assess and secure exterior entry points (which is what I prioritized the most). Was told they would be able to assess, and at the time of assessment do some sealing of entry points (if "easy to do" - person at office was pretty vague about what kind of work they could do sealing entry points). If they were to do so it would be $140/hour.

The guy came and looked at how much bait had been taken, refilled them and looked around for about an hour. Had nothing on hand to actually seal possible entry points.

Save your money and get your own bait traps, monitor their consumption yourself. No professional skills needed for those steps Their snap traps are cheap and the mice we caught were only with the better traps/electrocution devices we picked up ourselves.

All I wanted in the first place was someone to assess and seal entry points. Not done.

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Company Response

We are sorry to hear you had a less than satisfactory experience with our company. If you are open to discussing this in more detail please call our head office at 604-850-5551. We we happy to talk about it and hopefully resolve this for you.
Sarah @ PD

Wade B.
Wade B.
1 review North Vancouver, BC
10/10

Perimeter spray.

Since the Pest Detective started taking care our property our house is very livable. Before that time our deck, kitchen and hallways looked like an insect lab experiment gone wrong. They were everywhere.

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Company Response

Glad to hear we made your house a better place to be in! Home sweet home again.
Thanks for the positive and funny review too!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pest Detective

No one appreciates uninvited guests. The Pest Detective team provides a comprehensive property inspection and thorough extermination to protect you, your loved ones, and your property from dangerous or bothersome pests, rodents, insects, and wildlife. We visit homes and offices to offer environmentally friendly, non-toxic pest control and extermination solutions.

Call Pest Detective today if you suspect the presence of ants, bed bugs, fleas mice, raccoons, rats, skunks, termites, or any other bothersome pests!

To protect your privacy, unmarked vehicles are available upon request. We can respond to your calls or emails 24 hours a day. With a team of professional, university-trained technicians, we are the pest control and extermination service the lower mainland, Vancouver, Victoria, Surrey and the surrounding area have trusted since 1986.

Pest Detective is licensed & certified by the Ministry of the Environment
- A member of Structural Pest Management Association of B.C.
- A member of the National Pest Management Association
- A member of the Canadian Pest Management Association

CATEGORIES
Pest & Animal Control
PRODUCTS
Pest Detective has seven convenient offices spread throughout British Columbia. We provide quick, environmentally friendly pest control service for the Lower Mainland, Vancouver, North Shore, Fraser Valley, Victoria and beyond! We are well trained and certified to handle the pests that live in your area.
SERVICES
INSECTS: carpenter ant extermination, pavement ant control, termite control, spider extermination, earwig extermination, flea control, fly control, silverfish extermination, bed bug extermination, pillbug & sowbug extermination, millipede control, mite control, hornet extermination, bee control, wasp control, yellow jacket extermination, cockroach extermination, pantry pest control. RODENTS: rat extermination, mice extermination. Wildlife: mole control, raccoon control, skunk extermination, squirrel control, opossums control, bat extermination. BIRDS: pigeon control, seagull control. PEST Identification, PEST ID
BRANDS
Pest Detective®
STYLES
Innovative, educated, efficient and eco-friendly pest control and extermination solutions.
SPECIALITIES
Birds, Rodents, Insects & Wildlife.
WEBSITE
http://www.pestdetective.com
YEAR ESTABLISHED
1986
NUMBER OF EMPLOYEES
30
PAYMENT METHOD
Cash, Cheque, Visa & Mastercard
LICENSES
Structural Pest Management Business service , Structural applicators license
MEMBERSHIPS
Structural Pest Management Association of BC, Canadian Pest Management Association, National Pest Ma
LIABILITY INSURANCE
Yes
DIPLOMAS
Bachelor of Science, Biology
WORKERS COMPENSATION
Yes
BONDED
Yes
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