Reviews

10/10

Bought a voucher from Living Social for Eavestrough Cleaning & Roof Inspection. Didn't require the Roof Inpection as I reshingled recently, so this review is about just the eavestrough cleaning. My initial call was efficiently handled by a super friendly and helpful woman, who booked Shawn to come the following week. Shawn called to confirm his arrival time, and brought all the gear he required with him. My eavestroughs were full of leaves, gunk and sprouting trees and Shawn cleaned them out better than I could have done myself. He left zero mess on the patio/front porch, and I'm so pleased I didn't have to go up the ladder myself. Would definitely recommend.

Was this review helpful?
10/10

This review is for repairs I had done in February 2011. The toilet in my basement bathroom had gradually tempermental over the years. Eventually, it would just overflow when flushed. I had Drainworks come in to have a look. The camera scope showed that it was completely plugged by tree roots & that these roots were encroaching on my main line. Drainworks had to jackhammer out the concrete floor to replace old, collapsed terra cotta tile pipe and replace it with plastic. They said it would be a 2 day job but it only ended up being a day & a half. The guys were very patient explaining to me what was wrong & how much it would cost to fix it. And they didn't push me into making a cosmetic repair that wasn't in my budget. They just fixed the problem, completed the job to my satisfaction and cleaned up before they left. In addition, one of the Drainworks guys told me about a City of Toronto grant that would cover up to $2000 of repairs if it was deemed to be a city tree's roots in my plumbing. I would have never have known about this grant, nor about the procedures to follow in order to be eligible to apply for it. He didn't have to tell me about it, but he did, and I ended up getting $2000 back from the city. So not only did Drainworks do a great job, they saved me a lot of money! Should I have other plumbing issues in the future, Drainworks will be my first and only call.

Was this review helpful?
Company Response

**Thanks Suzanne** We certainly are grateful that you wrote this review and shared with everyone how satisfied you were with our service. It is rewarding to know that our efforts to achieve top notch customer service were appreciated by you. We look forward to being the plumbing and drain service providers you can rely on. Thanks for choosing DrainWorks.