Booked an appointment for AC repair due to it not blowing out cold air. HVAC technician arrived a little late after the cut off time of my appointment but this is fine by me. The technician is pleasant to deal with but this is the only good thing I can say about this service.
Service-wise, I'm very disappointed because instead of concentrating his effort in trying to diagnose the problem with my AC correctly, he seems to be more interested in convincing me to replace my "old" AC unit with a rental AC unit from Reliance Home Comfort.
He did tell me that there may be something wrong with the breaker switch but he's not certain that replacing the breaker used for my AC will solve the problem and is telling me that he'll have to charge me more than $300 just for this attempt. An attempt that he can't guarantee to work.
So I asked him why not just try replacing the breaker switch first to see if it fixes the problem. If not, then he can move on to the next test that he'll be doing to try to fix the AC unit. He then told me that the next diagnostic test that he'll performing might require me to pay for a repair job amounting to more than $1000 which is quite ridiculous.
I decided not to go through with the repair since I'm not convinced with the amount of troubleshooting he did and him looking more to convince me to just go for the AC rental instead of properly diagnosing the problem with my AC smells fishy. I still gave him the benefit of a doubt and just paid for the $111.87 ($99+13%HST) diagnostic fee and just asked somebody else (not from Reliance) to look into the problem with my AC unit.
Long story short, the person I approached next was able to trace the problem quickly which basically just involved moving the AC breaker switch one notch lower in the electrical panel box so that it will be able to provide the necessary voltage that is needed by my AC unit. The AC breaker might have been moved by the people working on the renovation of our basement when they where doing electrical wiring work.
After being made aware of the simplicity of the problem, I believe this should have been easily identified by the Reliance HVAC technician had he just concentrated on troubleshooting the problem instead of pre-judging that the age of the AC unit is what caused it to not work anymore.
I feel that the price I paid for the diagnostic fee is not even worth the diagnostic work done by the HVAC technician Reliance sent. During the past, I was able to avail of the service from Reliance Home Comfort to fix a problem with my furnace and had no problem with it but this recent experience made me lose my trust in this company and I have doubts of availing their service again if ever any of my HVAC appliances experiences any problem.
