Reviews

10/10

Booked start date half a year in advance and they came as scheduled. Honest and efficient, final price was actually less than original quote, as they deduct cost of work that wasn't required. Installed 2 new ceiling fans, 2 ceiling light fixtures at no extra charge. (Just ask them beforehand and buy what you want put up). Cleaned up at end of each day, even worked through weekend. Amazing patch work and sanding so we just have to paint.(Tip: ask them to give you a sample of the drywall/plaster they cut, so paint store can try to match the paint colour and you only have to paint the patches when they are done.) Co-ordinate final inspection by ESA immediately after patchwork. So, a job i was dreading beforehand turned out very smooth. Thanks, Ryan( until wife had a newborn), Kelvin and the crew, Dan, Tim and Bill.

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8/10

Called Gates to remove sparrow's nest found in exterior insulbrick wall, was quoted $275 for the job. When worker arrived, we noticed the nest had been overrun by squirrel. Got a new quote for squirrel removal, had to install a one way door. Came back several days later to seal hole with piece of alum sheet metal. All's good, squirrel gone, paid more than i expected. Other than that, very satisfied.

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Company Response

Hi pty, I am sorry to hear that you feel that you paid more than expected but I would like to explain why. When you had originally called our office you were quoted on solving a bird problem, however when we arrived squirrels had moved in. Because bird removal jobs are easier and take less time to solve than squirrel jobs, we therefore quote less for birds than squirrels. Therefore based on our on site inspection the price was adjusted to reflect the cost to remove squirrels. I apologize if this was not fully explained to you. I am happy to hear that you were "very satisfied" with our service. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015, 2016, 2017 & 2018.