Reviews

10/10

Had our roof done by Avenue Road in 2017. Had shingles fall off in 4 different spots recently. Sent Avenue Road a message Thursday evening. Got a call back on Friday morning. They came and fixed it Saturday afternoon. Love this company. Great service, awesome to deal with.

1 of 1 people found this review helpful.
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Company Response

Thank you for the review of our services. We really appreciate it.

10/10

Requested a quote, 2 days later had a wonderful sales guy show up, 2 days later installed. Great unit, great service. Will always recommend Peel Heating and Air Conditioning to anyone and will always use them for anything required in future.

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Company Response

Thank you for your gracious review, Cindy and Mike. We are very pleased that our team was able to take care of your problem in a quick and professional manner.

8/10

Had all the windows and exterior doors and two storm doors replaced, brick to brick replacement. Not a big house, so just 7 windows, 2 exterior doors and two storm doors. The windows and doors are amazing. The installation couple were wonderful. They did a great job. I have only a couple of issues with Brock. I had issues calling to find out when our windows and doors were finally going to be installed. Placed the order in mid May and never heard from them other than having the installer visit a few days after the order was placed to measure. No updates, nothing. In early August, called and left messages for two days and finally got a call back on the third day. It doesn't take much effort to return a call in my opinion, even if it's to say I'll have to call you back when I have an answer. The storm doors never made it for the initial two day installation. Even after I had confirmed when the office did call me back to give me the installation date that there were two storm doors included in this order. I had to call to find out where they were and they were installed a little over a week later. The colour difference between the storm doors and the other metal work and doors is noticeable. I was aware there was going to be a difference, and I'm fine with it. I just think that colour matching this day and age should be something that can and should be the norm. Then comes the payment. My husband tried calling the accounting department and left two messages neither of which was returned. Just wanted to find out if we could pay the bill on-line. Finally called the sales guy Brian, who of course did return the call. Thanks Brian!. Turns out you can't pay on-line, so we drove up there today to drop off the cheque. Not a biggie, but a company this size should allow on-line payments. Again, totally satisfied with the product, the great installation couple and the sales guy, but the office staff need a lesson on returning calls.

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Company Response

Cindy & Mike, thank you for connecting with us on HomeStars and relaying your experience. We appreciate your selection of our company for your full house window, door & storm door replacement project. We're very sorry to hear of the delays you experienced with communicating dates. We strive to return all phone calls on the day they were received, we do agree that returning a phone call takes little effort and should be prioritized. Communication is very important to us and because the time of year, this is our busiest season and some delays may be experienced to ensure all our customers needs our met. This feedback is very beneficial for us, and will be used to better enhance our services. We appreciate the constructive feedback regarding online payment, and I can assure you we have been looking into online payment options and converting our website from an http, to an https to better serve our customers needs & requests. We are, in the end, pleased to hear of your satisfaction with the product and its quality, as well as your installation crew and sales representative. We will ensure this message is passed on to our office staff.

Thank you Cindy & Mike.

10/10

From start to finish Avenue Road Roofing outdid themselves. Ryan was wonderful helping us pick the shingles and showing us the photos of the flat roof and explaining everything to us in detail. Jason (who has a voice that belongs on radio), kept us well informed of any possible delays and what's happening with each stage of the jobs. The shingle crew was outstanding and so were the flat roof crew. The flat roof crew determined that a second downspout was required to help keep the water off the roof. The metal work fellow, who's name escapes me was terrific. The metal work and downspouts are fabulous. Kas was the last guy on the job to inspect it all and he's extremely good as well as being very personable. I would never hesitate to recommend this company to anyone, well done guys.

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Company Response

Thank you very much Cindy and Mike. We are happy to hear everything was smooth and satisfactory. Your recommendation means a lot to us. Thank you for the business.
Avenue Road Roofing