Peel Heating & Air Conditioning

Donna, thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced and can understand your frustration with the situation. We would appreciate it if you could provide us with more information such as the date of the service or the name under which the appointment was scheduled. This will allow us to investigate the matter further and address your concerns appropriately. Please phone our Operations Manager at (289) 948-1662. Thank you!

Joe, thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced and can understand your frustration with the situation. We would appreciate it if you could provide us with more information such as the date of the service or the name under which the appointment was scheduled. This will allow us to investigate the matter further and address your concerns appropriately. Please phone our Operations Manager at (289) 948-1662. Thank you!

Thank you for your review!

Thank you for taking the time to leave a review, Ron! It was our pleasure to help you, and we appreciate your business!

Thank you for your kind words! Shane takes pride in providing excellent service and ensuring clear communication throughout the job. We appreciate your feedback and will continue to deliver top-notch service.

You’re welcome! We’re glad you appreciated the services provided by Prabh & Hartman. Working on a Sunday was indeed extraordinary, and we’re happy to hear that you think we did a wonderful job. Thank you for your kind words, and we look forward to serving you again.

Thank you for reaching out to us about your recent experience with Peel Heating. We understand your concerns and want to assure you that we take them seriously.

We apologize for the inconvenience caused by the different technician who came to replace your furnace gas valve. We strive to provide consistent and reliable service, and we apologize for any confusion this may have caused.

Regarding the condensation you mentioned at the bottom of the vent pipe, we appreciate you bringing it to our attention. Our technician’s decision to inspect the pipe connections was a precautionary measure to ensure your safety. It was discovered that some of the connections lacked sufficient glue, which could potentially lead to carbon monoxide leakage. In such cases, our priority is to prioritize your safety and prevent any potential risks.

We understand that this situation may have left you feeling limited in your options. However, our technician’s recommendation to repair the pipe or red tag your furnace was made with your safety in mind. Carbon monoxide leaks can be extremely dangerous, and we believe it is crucial to address any potential risks promptly.

We would be more than happy to discuss any concerns you may have and provide further assistance. Please feel free to contact our customer service team at your convenience. We value your feedback and appreciate your understanding in this matter.

Thank you for your feedback. We appreciate your acknowledgement of the good job our team has done. We understand that there is always room for improvement, particularly in terms of our technicians and their communication skills. We will take your comments into consideration and work on further enhancing the expertise and professionalism of our technicians. We value your input and strive to provide the best possible service. Please feel free to reach out to us if you have any specific suggestions or concerns.

Thank you for your feedback! We're glad to hear that Bruce provided excellent service for your air conditioner. We appreciate your kind words about his knowledge and helpfulness. We'll make sure to pass along your compliments to him. We look forward to serving you again next year!

We apologize for your negative experience with our team. We take customer satisfaction very seriously; we value your feedback and will use it for future training. Thank you.