Peel Heating & Air Conditioning

Formerly Peel Heating Service Experts
Heating & Air Conditioning
Mississauga ON L5L 5Z8
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Heating & Air Conditioning
Peel Heating & Air Conditioning
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92%

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Reviews for Peel Heating & Air Conditioning

Average customer rating:
9.3 10 (424 reviews)

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Ron
Ron
1 review Mississauga, ON
10/10

Furnace Servicing

Once again, the people at Peel Heating & Air Conditioning responded quickly to my request for service. My furnace had stopped working & I phoned at 9:00 a.m. for service. Early afternoon of the same day, Ryan, their amazing technician, had diagnosed the issue and completed repairs. Thank you again to Ryan and his associates at Peel Heating & Air Conditioning .

Approximate cost of services:
$100.00
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Company Response

Thank you for taking the time to leave a review, Ron! It was our pleasure to help you, and we appreciate your business!

Sandra in Brampton
Sandra in Brampton
1 review Brampton, ON
8/10

Furnace PM

Shane was very friendly and explained everything before and after job was completed. Keep up the good work Shane!

Approximate cost of services:
$720.00
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Company Response

Thank you for your kind words! Shane takes pride in providing excellent service and ensuring clear communication throughout the job. We appreciate your feedback and will continue to deliver top-notch service.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Furnace installation

Thanks for the services provided by Prabh & Hartman.
Working on a Sunday was extraordinary. Very much Appreciated.
Done a wonderful job.
Thanks, Again.
The Heathers.

Approximate cost of services:
$5,000.00
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Company Response

You’re welcome! We’re glad you appreciated the services provided by Prabh & Hartman. Working on a Sunday was indeed extraordinary, and we’re happy to hear that you think we did a wonderful job. Thank you for your kind words, and we look forward to serving you again.

Private User
Private User
Private User reviews Mississauga, ON
4/10

Furnace Repair

I contacted Peel Heating for my furnace gas valve replacement $1300, but %20 off if sign up for yearly maintenance program. Different technician came to replace the valve. I pointed out that I have on occasion seen some condensation at bottom of vent pipe on top of furnace. A pipe inspection followed and decided that some of the connection did not have enough glue which could be allowing carbon monoxide to leak out, it was repair the pipe or RED TAG my furnace. At this point what choice do I have none. To replace a 10ft section of ipex 636 pipe which total about $80 of parts when searched online my charge was $586 dollars. Please be wary of hidden charges

Approximate cost of services:
$2,000.00
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Company Response

Thank you for reaching out to us about your recent experience with Peel Heating. We understand your concerns and want to assure you that we take them seriously.

We apologize for the inconvenience caused by the different technician who came to replace your furnace gas valve. We strive to provide consistent and reliable service, and we apologize for any confusion this may have caused.

Regarding the condensation you mentioned at the bottom of the vent pipe, we appreciate you bringing it to our attention. Our technician’s decision to inspect the pipe connections was a precautionary measure to ensure your safety. It was discovered that some of the connections lacked sufficient glue, which could potentially lead to carbon monoxide leakage. In such cases, our priority is to prioritize your safety and prevent any potential risks.

We understand that this situation may have left you feeling limited in your options. However, our technician’s recommendation to repair the pipe or red tag your furnace was made with your safety in mind. Carbon monoxide leaks can be extremely dangerous, and we believe it is crucial to address any potential risks promptly.

We would be more than happy to discuss any concerns you may have and provide further assistance. Please feel free to contact our customer service team at your convenience. We value your feedback and appreciate your understanding in this matter.

Private User
Private User
Private User reviews Toronto, ON
6/10

they can do better

they did good job but they can do better in terms of their technicians and how they talk.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for your feedback. We appreciate your acknowledgement of the good job our team has done. We understand that there is always room for improvement, particularly in terms of our technicians and their communication skills. We will take your comments into consideration and work on further enhancing the expertise and professionalism of our technicians. We value your input and strive to provide the best possible service. Please feel free to reach out to us if you have any specific suggestions or concerns.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Bruce there it is!

Bruce did a great job servicing our Air conditioner. He was very knowledgeable and very helpful. His service was top shelf. See you next year Bruce!

Approximate cost of services:
$300.00
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Company Response

Thank you for your feedback! We're glad to hear that Bruce provided excellent service for your air conditioner. We appreciate your kind words about his knowledge and helpfulness. We'll make sure to pass along your compliments to him. We look forward to serving you again next year!

Private User
Private User
Private User reviews Mississauga, ON
2/10

heat pump

be careful of the salesmen they send to your house.
i had to deal with a salesmen that made multiple promises that could not even live up to the installation process.
the whole thing had to be cancelled when the installation guys showed up.
wrong price, wont amount of heads on heat pump, wrong rebate amount, heat pump actually does not work lower than -5c, paper work did not confirm 2 year satisfaction gaurentee, and later I found btu is too low.

Approximate cost of services:
$16,000.00
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Company Response

We apologize for your negative experience with our team. We take customer satisfaction very seriously; we value your feedback and will use it for future training. Thank you.

Private User
Private User
Private User reviews Kingston, ON
10/10

Room decoration

A satisfactory work on time and within budget. The service is fast and reliable I would recommend it.

Approximate cost of services:
$1,500.00
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Company Response

Thank you for your positive feedback! We are thrilled to hear that we were able to deliver a satisfactory work on time and within your budget. Our team takes great pride in providing fast and reliable service to our customers. We appreciate your recommendation and look forward to serving you again in the future.

Private User
Private User
Private User reviews Mississauga, ON
6/10

Hidden costs

The technician was very good But company wants you to buy into a monthly package. Scares you with pricing. There are cheaper companies .

Approximate cost of services:
$89.00
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gavinc
gavinc
4 reviews Halton Hills, ON
6/10

Water Heater Purchase & Installation

Purchased a Water Heater using Costco's Home Services. Online appointment with Peel Heating & Air Conditioning was booked for May 22/2023 @ 10:00AM. No one called. It took 5 calls to the Peel Heating & Air Conditioning Call Center to get a Sales person to call me back at 1:15PM. Unfortunately purchases made via Costco Home Service don't provide value for money. Costco referred me to Peel Heating and was charged $3,600.00 plus tax for the installation of a Rheem PV50 Water tank, which retails for approximately $1,800.00. Installation and "Warranty" charges of $1,800.00 is really steep. I requested a breakdown of charges from the Sales Manager last week, and so far no response. The average life of Water Heater is approximately 10 years, and their "Extended Warranty" of 4 years magically coincides with 10 years. Interestingly, the average cost of $30.00/mth over 10 years, is not much different from a Rental Water Heater of approximately $33.00/mth, with no upfront costs. That being said purchasing a Water Heater from a "Big Box" Store or from another reputable supplier, and having it installed for $500 to $800 is the way to go. In conclusion their is no benefit to using Costco Home Services for both Tank and Tankless Water Heaters.

After many more calls to Peel Heating And Air Conditioning, I received a call from their General Manager on 2023-06-08. He apologized, and advised me they would be looking into my concerns. I advised him the Call Center and the Install Crew provided quality service, but I couldn't say the same for the Sales Manager and Sales Person.

I've updated, "How satisfied are you with this company" from a 0 to 4 based on the resolution on 2023-06-08. A reasonable settlement was reached.

I've updated, "How likely are you to recommend this company" from a 0 to 2, hoping the pricing model will be changed to reflect my feedback and concerns.

In conclusion always ask for a breakdown of costs: materials, labour, extended warranty, etc..

Please note, the cost of $3,600 is before taxes.

Approximate cost of services:
$3,600.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Peel Heating & Air Conditioning

For over 40 years, Peel Heating & Air Conditioning has been the trusted name for HVAC services in Mississauga and the Peel Region. Our dedication to excellence and customer satisfaction has made us a leader in the industry, providing reliable heating, cooling, and indoor air quality solutions to homeowners throughout Brampton, Mississauga, Oakville, and beyond.

At Peel Heating & Air Conditioning, we understand the importance of keeping your home comfortable year-round. Whether you need a new furnace installed, an air conditioner repaired, or improved indoor air quality, our team of certified HVAC technicians is here to help. We offer 24/7/365 service, ensuring that you always have access to the solutions you need, whenever you need them.

As your local Lennox dealer, we take pride in offering installation, maintenance, and repair services for all Lennox-branded home comfort products. Our technicians are highly trained and equipped to handle any HVAC challenge, providing you with peace of mind and exceptional service every step of the way.

When you choose Peel Heating & Air Conditioning, you're choosing unwavering quality and unmatched expertise. Our commitment to your satisfaction is evident in our trademarked guarantees, our prompt emergency service, and our stellar reviews from satisfied customers.

For top-notch HVAC services you can trust, turn to Peel Heating & Air Conditioning. Contact us today to learn more about how we can meet your HVAC needs and keep your home comfortable all year long!

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, Heat and Energy Recovery Ventilators, Air Conditioners, Humidifiers, Air Purifiers, Air Filters, Boilers, Water Heaters, Smart Thermostats, Plumbing Pipes, Toilets, Faucets, Reverse Osmosis Systems, Drain Pipes
SERVICES
- Furnace Repair Service - Furnace Sales & Installation - Furnaces & Air Handlers - Furnace Maintenance - AC Repair Service - New Air Conditioners - Air Conditioning Maintenance - Solar Air Conditioning - Air Conditioners - Plumbing Services
BRANDS
Lennox, Goodman, York, Daikin, Rheem, Trane, Carrier, Amana, Mitsubishi, Generac, Moovair
WEBSITE
https://peelheating.ca/
YEAR ESTABLISHED
1981
PAYMENT METHOD
Cash, cheque, draft, major credit cards, debit cards (on-site service calls), online banking
LICENSES
TSSA & ECRA/ESA Licenses
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% Customer Satisfaction Guarantee
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