Woke up to no water pressure in the whole house. Called around to numerous plumbers and was told they were all booked due to the extreme cold and couldnt help including the city. Called drain 1 and Robert showed up within 45 minutes. Diagnosed the problem as a frozen water line coming from the main and went straight to work to thaw it. Robert was amazing telling me what he was doing ever step of the way and said he wouldnt leave till the water was running again. Needless to say he fixes the problem and my water has been great since. Thank you robert and drain 1. Customer for life.

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Company Response

Thank you Jason for your great feedback


Called this company to have a backwater valve installed. Phil came out the next day and provided an estimate and break down of work. I agreed and the workers showed up two days later to start. The where prompt, polite and and left the site clean when finished. Had to wait till the next day for the inspector to come before back filling. This was the only downside as the inspector was really late but drain rescue cant be blamed for city guys. Phil did show up and snaked and did point out some issues and cracks in clay pipes and provided an estimate of 17000.00 to repair and gave us time to think it over. Called back later ans declines as it was not in the budget...there was no pushy sales man tactics as stated by others. They totally understand. The site was left clean and all works well

1 of 2 people found this review helpful.
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Company Response

Thank you for your review! We appreciate your feedback. We will be sure to pass along your kind words to Phil and our entire team!