OVERPRICED. QUOTING NOT NEEDED WORK. TAKING AWAY OLD PIPES, FAUCET WITHOUT MY PERMISSION.
I called the main number spoke to someone (receptionist) who gave me tons of attitude and was asking me more questions than trying to answer my complains I had.. Would not recommend them. I had one of the workers, who changed my sink and part of the tubing. Recommended changing the other facets, toilets etc. etc. which was not why I had called the Drain Works for. These guys keep adding hidden prices out of nowhere. Charged me $662.18 to change on faucet and part of the tubing. Extremely expensive. Then he gave me a quote for two other faucets, which was nothing wrong with them, except for a small leak which had even stopped leaking by the time he was inspecting the sink. He then took one of the sinks apart without my permission and took those parts with him. My impression is that Drain Works uses these used (old) parts and sells them to the next customer and the cycle continues. Each quote for each sink (faucet + one plastic tube) change parts included for $1150.00 plus HST. This is ridiculously over priced. I got another quote just today and they are gonna get one faucet fixed for $310.00 plus HST. Shop around, do your math, DO NOT HIRE DRAIN WORKS EVER. Save yourself your hard earning money. I am thinking to take them to small claims court and or post this onto a Facebook page. I am waiting for a response from receptionist. I will give him 2 days before my next step. with them, except for a small leak which had even stopped leaking by the time he was inspecting the sink. He then took one of the sinks apart without my permission and placed them in his truck. My impression is that Drain Works uses these used (old) parts and sells them to the next customer and the cycle continues. He then gave me a quote for each sink (faucet + one plastic tube) change parts included for $1150.00 plus HST. This is ridiculously overpriced. I got another quote just today from another plumber for $310.00 plus HST. Shop around, do your math, DO NOT HIRE DRAIN WORKS EVER. Save yourself your hard earning money. I am thinking to take them to small claims court and or post this onto a Facebook page. I am waiting for a response from receptionist. I will give him 2 days before my next step.
- Approximate cost of services:
- $662.18
- Company Response
Pjeter. We are puzzled with your review regarding price. DrainWorks always provides pricing upfront for approval before we begin. You chose to proceed with the work as quoted straight out of the written pricing guide book. You were never forced to proceed with the quote and you certainly could have shopped around if you wanted; but please note that our pricing is competitive and in line with industry standards and you can be certain that the price you were quoted would have been the same for anyone else. Regarding your impression about the reusing of old parts or touching plumbing without your permission, well that simply is not the case. DrainWorks definitely does not reuse old parts and we do not proceed with any work at your home without your permission. At DrainWorks we pride ourselves on being upfront and transparent. It is this approach that has garnered us so many positive reviews, as testament to our level of service.
