Updated : 22 November 2016. Still awaiting management response 4 days after moving and lodging a complaint and management commenting below on responding "tomorrow" which has come and gone. The integrity & credibility of a company shows when it comes time for issue resolution. After calling multiple times I reached the 905 number - I was asked to send a written complaint. I told the person on the phone a written complaint was already sent out, and I am awaiting a response. At that point she advised me it will be THREE business days for a response.
18 November 2016
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4th time I used them to move. Have had very positive experiences before and have recommended them to many of my friends who have used them.
This time will be the last.Will not recommend to ANYONE.Extremely poor service took 4hrs to pack a truck with 2 movers - we live in a 650sqft CONDO had our boxes packed and lined up for easy Dolly access. Extremely slow workers, had no idea how to move things out of the condo into the elevator. Tried many different ways on how to move furniture in and out of doorways. Elevator was always half empty on rides. After 1.5hrs of slow inefficient moving the two men weny missing for 45 mins - the concierge at the condo called to ask us if the move was completed as the movers were missing from the loading dock area and were hanging about. As I peeped from the 17th floor if the apartment one of them was sitting by the condo garden playing on his iphone. I sent my husband down to check what was going on - and they got startled and started back slowly.
I called customer service to ask them if workers take such long breaks during a move and also I was very concerned at the pace they were working. They were going to refer the matter to the management but told me due to the nature of the work workers take breaks. I understand as a human being and I have worked with these guys before and NEVER had an experience like this.My husband, his brother and I started moving stuff ourselves as these two guys were so slow. When my husband and brother in law were not in the vicinity one of the workers got into a verbal argument with me for informing the company about their "5 min break". Our 3 hr elevator booking was far exceeded - the condo management and guards confirmed they have NEVER seen such slow inefficient movers and have never seen other movers hanging about idling during a move.
When my husband asked to ride with them to the destination in the truck they refused and took EXACTLY 1.5 hrs to get there - we drove there in 35 mins. The movers were very angry with us for calling head office and were EVEN more slow. An organized move from a 650sqft condo has costed us $700+ and 8.5hrs in Toronto. Distance between the locations = 12km. At least the condo concierge and management took down the mover name to warn future residents about the company when booking elevators. Be warned - always ask how long they anticipate the move will take and always keep checking on what the movers are upto. Really bad experience that we do not want at this point. Very disappointed. Will never used the service again.
Edit :
There was also damage caused to our new property - a light fixture was broken on the ceiling, an no apology from the mover who broke it. My husband finally sent them away as soon as possible to avoid further damage or discomfort to all concerned. Awaiting management resolution.
