simon in Toronto

From the first contact, all I can say about Augusta Movers is SERVICE! Dinko was great with a quote, inspired confidence in the professionalism of the company, followed up to confirm the time and addresses for the move and was very responsive. Then on moving day, Corey and Brian showed up right on time. They got to work quickly and efficiently and they were pleasant to deal with and took great care. I would give eleven stars if I could! ***********

I needed a new dishwasher installed. I am charged a $100 "diagnostic fee" - although the problem was rather clear! Then after waiting for hours, the service person arrives without a hose! Not a complicated or unique part! No hose to connect a dishwasher. For a dishwasher install service call. They say they can come back. How excellent. I call to complain. I am told I can always use someone else. I am told the diagnostic fee is to give me a quote on the work. I point out that I did not want a quote - i just wanted the dishwasher installed. The response was "but what if we quoted $500 - then you would have said no. That's why we have a diagnostic fee." I said, I thought you were a reputable company and I would pay a fair rate for the install - never occurred to me that you would charge $500. In short, on the phone I was essentially left with the clear impression that the business model is "pay us $100" and we will then throw a high number quote at you and if you don't take it, we got paid anyway."