Where to begin.. a six month horror story of a previous renovation that left a family with more repairs to do by others, very upset and mostly disappointed in themselves for hiring who they did and utterly scared to make the same mistake again for another renovation. The question begged to be asked … Do we do this again or do we move? Along came a global pandemic.. the decision was made, we stay and we renovate once again to keep us living together happily. Does this story have a happily ever after ? It sure does !! First impressions are everything. Our initial meeting was with Matt who listened to our original horror story and figured out very quickly that we would need a lot of reassurance and communication. The plan was explained thoroughly and laid out for us to see - the job was sold. From there, we were given the opportunity to clear out 20 years of stuff (quite the undertaking) and then…The selections process (Virtually - I must say how amazing was that!!). Permits were obtained and then truly a whirlwind of work by many trades working together but apart. Our home was treated with respect, the work was done cohesively, well and communication on what was coming up was daily. Each contractor that came knew the other trades and the word “family” came up a lot. Everyone from the garbage bin delivery to the demo crew down to the finishing folks were professional, happy to be hard working, on time, and respectful of our family. If you look up the meaning of the dream symbol for Penguin – it says “Penguins are harmless and non-threatening creatures. They reflect a person’s honesty, positive attitude and cool headed nature.” This company resonates these traits. What do you expect from a contractor you ask? A plan of work, trades properly coordinated, materials set up and available (a challenge in a pandemic), a tight knit crew that is respectful of each other and your family, a respect of your home, a ton of communication and at the end of the day – value for the money that you have saved and spent with these people to come up with an end result that is more than what was expected. Our first clue should have been Town Inspectors showing up knowing the company and leaving satisfied that things were going well and being done right! Penguin is all of these things. We would like to thank everyone that was part of the team that turned a 20 year dumping ground of a basement into an amazing living space that added not only value to our home but gave us the happy space that was so needed! A heartfelt thank you to Matt, Rodrigo, Roberto, Robert, Lisa and especially Vince who went above and beyond to ensure this project was a success – words cannot express enough the gratitude of our entire family. Was there construction dust.??. Oh yes there was.. Was there a cleaning team at the end of it that cleaned up everything left behind as they walked out the door – ABSOLUTELY YES and a BIG thank you ladies YOU ROCK!! Are you considering doing your basement? You need to hire Penguin – if you don’t, well, moving is also fun !! Respectfully, The Jenkins Family
- Company Response
Thank you so much for taking the time to let us know how happy you are. Your positive feedback is very much appreciated. We all work together as a family at Penguin, and it is fun and rewarding when we have great clients like yourselves. We hope you and your family will enjoy the basement😊 All the best.
The Penguin Crew.